Customer Service Executive in Kl Sentral
4 days ago
Benefits
- Attractive remuneration (Fixed, Variable & Benefits)
- **Shift Allowance/ Language Allowance/ KPI Allowance**:
- **Training will be provided.**
**Requirements**:
- SPM/STPM, Diploma, Degree and equivalent with **minimum 2 years** **customer services experiences in contact center, retail, hotel or IT helpdesk.**:
- Strong communication skills of written and spoken F**luent English.**:
- Willing to work on shift rotational shift basis. Shift Allowance will be provided.
- Willing to work in KL Sentral.
Responsibility
- Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.
- Identifies and escalates difficult and complex issues to senior team members.
- Maintains a positive, empathetic and professional attitude towards customer.
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions.
- Keeps updated with company procedures and processes
**Job Types**: Full-time, Fresh graduate
**Salary**: RM2,700.00 - RM4,000.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
-
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