Customer Service Executive in Kl Sentral

4 days ago


Kuala Lumpur, Malaysia Agensi Pekerjaan Asia Recruit Sdn Bhd Full time

Benefits
- Attractive remuneration (Fixed, Variable & Benefits)
- **Shift Allowance/ Language Allowance/ KPI Allowance**:

- **Training will be provided.**

**Requirements**:

- SPM/STPM, Diploma, Degree and equivalent with **minimum 2 years** **customer services experiences in contact center, retail, hotel or IT helpdesk.**:

- Strong communication skills of written and spoken F**luent English.**:

- Willing to work on shift rotational shift basis. Shift Allowance will be provided.
- Willing to work in KL Sentral.

Responsibility
- Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.
- Identifies and escalates difficult and complex issues to senior team members.
- Maintains a positive, empathetic and professional attitude towards customer.
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions.
- Keeps updated with company procedures and processes

**Job Types**: Full-time, Fresh graduate

**Salary**: RM2,700.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus


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