Chat Support- Cantonese and English Speaking
3 weeks ago
**Chat Support
- Cantonese and English Speaking**
Location: Bangsar South, Malaysia
**Salary**: RM 3000 - RM 4000
Will support Hong Kong market.
**Qualifications/Requirements**:
- Must be able to type in traditional mandarin
- English is required for due to business demand, there will be english interview
- At least SPM, no working experience required but recommended
- Must know Cantonese, English B2
- Working Hours: 8am to 5pm, Potential for shift in the future
**Duties/Responsibilities**:
- Respond to customer queries promptly and professionally via online chat.
- Identify and assess customer needs to provide appropriate solutions and assistance.
- Handle customer complaints and escalations, ensuring proper resolution and satisfaction.
- Guide customers through product features and functionalities to enhance their understanding and usage.
- Assist with order processing, billing inquiries, and account management tasks as required.
- Collaborate with other team members and departments to resolve complex issues effectively.
- Maintain accurate and up-to-date customer records and documentation in the company's systems.
- Follow established procedures and guidelines to ensure compliance with company policies.
- Strive to meet individual and team performance targets and key performance indicators (KPIs).
- Participate in ongoing training and development sessions to stay updated on products and processes
**Salary**: RM3,000.00 - RM4,000.00 per month
Ability to commute/relocate:
- Bangsar South: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you fluent in Cantonese and English languages?
- Are you able to type in traditional mandarin?
- Do you have at least SPM education qualification?
- Are you okey with working Hours: 8am to 5pm, Potential for shift in the future?
- Are you okey with a salary of RM 4,000?
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