Telemarketing

Responsibilities:

- Identify new business opportunities by prospecting and evaluating clients' sales options
- Conduct upselling of current products to existing customers
- Handle incoming queries and feedback from customers and provide technical and product support via multiple channels
- Revival of churned customers
- Contact existing customers via outgoing calls to explain how our app works and show them the benefits
- Proactively guide customers through the onboarding process onto our platforms Payment method conversion for customers
- Liaise with relevant departments to drive customer resolution
- Reach out to customers who are late on payments and arrange for payment collections

Job Requirements:

- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant roles
- Strong verbal and written communication skills.
- Great communication and interpersonal skills, able to talk and listen to anyone and everyone
- Ability to work under pressure with patience and persistence
- Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems
- Strong ownership in your performance and its impact to the company
- Prior experience in Sales (in-person), Telesales, Telemarketing and Customer Service strongly preferred
- Proficiency in multiple languages and dialects would be a bonus

Contract length: 6 months

**Salary**: RM2,000.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance

Schedule:

- Monday to Friday

**Education**:

- STM/STPM (required)

**Experience**:

- TeleMarketing: 1 year (required)

**Language**:

- Mandarin (preferred)
- English (required)