Collections Telecaller

-Job description

**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**Wealth and Personal Banking** is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of **Collections Tele-caller **working together with colleagues to define, manage and achieve divisional business targets.

**Principal Responsibilities**:

- Perform daily outbound payment reminder calls to pre delinquent and delinquent customers.
- To attend all inbound calls from customers and provide professional customer service/collections call, assist in resolving issues relating to customer’s accounts.
- To negotiate payments by extending suitable offers, treatments and advise to financially distressed customers.
Requirements

**Requirements**:

- Minimum SPM qualification, preferably with higher Tertiary qualification;
- Able to communicate well (both written and spoken) in English and Bahasa Malaysia. Proficiency in other local dialects will be added advantage;
- Knowledge of all Retail Banking products such as Credit Cards, Personal Loans/Financing and Mortgage/AKPK products would be an added advantage.

**You’ll achieve more when you join HSBC.**

**Issued by HSBC Bank Malaysia Berhad