Homerunners Coordinator

Attending inquiries, appointment confirmation, comments, and feedback from customers via phone and chat/live chat
- Monitor, improve and maintain accurate information on files. Respond to inbound inquiries through the phone and chat/live chat
- Attending inquiries from on-ground runners and guiding them for on-ground jobs.
- Manage feedback or complaints and liaise with backend support to resolve issues
- Tracking and documenting customer data and service issues
- To exceed customers’ expectations in terms of customer service and accurate information
- Work in a team to achieve the required KPI elements
- Monitor, improve and maintain accurate information on files.
- Respond to inbound inquiries through the phone and chat/live chat
- Be the person to ensure customers are happy and resolve problems with internal stakeholders.
- Create Appointments and assign jobs for Homerunners next day job
- Shift days: Tuesday to Saturday or Sunday to Thursday.
- Working hours: 9AM - 5PM / 12PM - 8PM
- Contract Basis: 2 weeks contract - 3 Months contract - 1 year contract

**; Requirements**:
- Minimum SPM qualifications (Fresh graduates are encouraged to apply)
- Possess a service-oriented mind-set with excellent telephone etiquette
- Good verbal and written communications in Bahasa Melayu and English
- Motivated, driven and energetic work ethic
- Strength in communication and competence in consulting and giving accurate directions to customers.
- Positive and serving attitude, professionalism, patience, friendliness, and engagement towards customers, continuously demonstrating confidence, reliability, and integrity in difficult situations.
- This is not a remote/hybrid position
- Added advantage if you have the ability to stay calm when customers are stressed or upset.