Business Intelligence Analyst
4 weeks ago
**Responsibilities**
- Communicate with internal colleagues to understand the needs of departments and the organization.
- Work with external stakeholders to understand and investigate feedback into the service/function/product provided.
- Use data modelling practices to analyze your findings and create suggestions for strategic and operational improvements and changes.
- Identify the processes and information technology required to introduce your recommendations.
- Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern.
- Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary.
- Support the staff and teams in making the recommended changes, including helping to resolve any issues.
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation
**Requirements**:
- Bachelor’s Degree or equivalent diploma.
- Working experience with Power BI.
- Excellent analytical skills and an informed, evidence-based approach.
- Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties.
- Working experience in KPI monitoring.
- Working experience in contact center sector is desirable.
- Ability to work under pressure on multiple projects within your project timeframes.
- Passion for creating solutions with a positive attitude to change.
- Strong interest in business and business development.
- Good understanding of information technology.
Pay: RM4,000.00 - RM5,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
Application Question(s):
- How long is your notice period?
**Experience**:
- using PowerBI: 1 year (required)
- Data analyst or Business Analyst: 1 year (required)
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