Operation Executive

2 weeks ago


Johor Bahru, Malaysia HANDAL INDAH SDN BHD Full time

1. Handle day-to-day operational issues and ensure issues are resolved in a proper and timely manner 2. Resolve customers’ operational issues and provide feedback and analysis 3. Work with full time and freelance riders and drivers to ensure smooth fulfillment process with excellent customer satisfaction 4. Controlling unallocated order or matching supply (Rider & Driver) and demand (Customer) 5. Monitor and support special request such as Large order or Big item/order, Rider accident, Rider/driver breakdown. 6. Monitoring delivery process for all cities between drivers/riders and customer 7. Monitor and support team or Merchant request from WhatsApp, Help Center, Live Chat or any other relevant channels 8. Flag any issue and feedback to the relevant team
Handal Indah as known as Causeway Link is a public bus operator in Johor Bahru, Malaysia. It operates cross-border services into Singapore via the Johor-Singapore Causeway and Malaysia-Singapore Second Link. They also provide bus service in Johor, Klang, Puchong, Batu Pahat and Singapore.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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