Business Analyst

7 months ago


Kuala Lumpur, Malaysia ZhenHub Full time

What does a Business Analyst or Business System Support do?

Reporting to the Program Delivery Manager, the BA Business Systems Support will assist with the implementation of the Business Systems Management Plan. Key to this role will be developing an advanced understanding of the systems and processes that are used to drive our business forward. The role includes performing analysis to facilitate the development of new systems, identifying opportunities to achieve performance improvement in existing systems, and as an SME mentoring staff to ensure efficient use of the systems. As a member of the Program Delivery team, you will collaborate with team members to ensure we meet and exceed the expectations of our clients.

**Responsibilities**:

- Assisting the Program Delivery Manager in the development and implementation of the various Business Systems
- Facilitating common language communication between our clients, operational staff, development staff and the executive management team.
- Analysing client requirements, developing process flows, user stories, requirement documents, functional design, test processes, and completing objective review of proposed system improvements to ensure they meet business objectives.
- Investigate and manage Business System problems, risks and recommending solutions.
- Identify opportunities to improve system and process performance.
- Provide operational support to ensure delivery of contracted services.
- Prioritise tasks and plan activities to ensure the client’s needs are met.
- Follow our change management process, identify and manage the impacts of change on people, process and systems.
- Conduct requirements elicitation sessions including workshops, interviews and surveys to capture requirements.
- Develop relevant user training materials and deliver training sessions.
- Monitor projects and deliver relevant status reporting.
- Escalate issues and their impacts to management team; propose solutions.
- Develop and sustain good working relationships with our Clients, Business Units, System Development and IT, contractors and vendor resources.
- Adhoc duties as requested by Program Delivery Manager.
- Uphold our company’s Values and Behaviours and take reasonable care to prevent injuries to self and others.

Qualities and skills you will need
- Minimum 5 years of business analysis experience in Sales related operations in Waterfall/Agile/hybrid project environment.
- Outstanding communication and stakeholder management skills with strong analytical problem-solving abilities.
- Proficient in software and analysis tools such as Word, Excel, PowerPoint, Visio & Project, and experience in SQL, Business modelling, Business Intelligence, and any programming languages
- Experience with the validation and acceptance of business solutions, reports and business processes, business process testing, writing business test cases.
- Ability to lead meetings, workshops or related presentations to facilitate the solution development and deployment.
- Experience with KPI measurement, reporting, training delivery and continuous improvement of business systems.
- Experience in change management would be an advantage.
- Must be fluent in both Mandarin and English

**Salary**: RM4,000.00 - RM8,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)



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