Housekeeping Supervisor

6 months ago


Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

**JOB DESCRIPTION**

JOB TITLE : HOUSEKEEPING SUPERVISOR (PUBLIC AREA/ ROOM)

REPORTS TO : ASST HOUSEKEEPER / XECUTIVE HOUSEKEEPER

**REQUIREMENTS**
- Minimum SPM or equivalent
- 2 years experience working in the Housekeeping Department
- Computer literate
- Independent and self-motivated with good communication, presentation and interpersonal skills
- Possess strong analytical, interpersonal and communication skills
- Able to work in shift working environment

**DUTIES & RESPONSIBILITIES (PUBLIC AREA)**

1. Perform secondary duties as assigned by the Executive Housekeeper.

2. Allocate daily assignments to Public Area Attendants. Priority on busy locations.

3. Take charge of day to day running of public areas. Monitor closely on cleanliness of public washroom.

4. Enforce and improve quality and service standards and procedures.

5. Inspects public restrooms, lobby, hotel’s surrounding, all functions rooms, all Food and Beverage Outlets, Offices and back of the house and that these areas are maintained to the highest standard of cleanliness.

6. Determine the need for shampooing, spring cleaning, polishing in all areas. Create a Matrix focus areas.

7. Supervise that all staff are carrying out their jobs according to schedule and cleanliness to the highest standard.

8. Must be well informed about all the jobs which are carried out by the Public Area Attendants.

9. Be responsible for the proper handling and control of all Housekeeping cleaning Equipment’s and chemicals.

10. Check on cleanliness of working tools and equipment’s. Monthly inventory equipment needed.

11. Knowledge of safety requirement operating of various machines.

12. Reports defects to Engineering department and follow up to ensure job is done.

13. Conduct briefing with Public Area Attendants. ‘Reminder’ always place a signage around while in progress cleaning

14. Assist in job training, counseling and guide all Housekeeping Public Area Attendants.

15. Oversee special projects/ program assigned by the Assistant Housekeeper and Assistant Executive Housekeeper ensuring work is carried out accordingly.

16. Prepare duty rosters for all staff according to local requirements and forecasted occupancy and events.

17. Carry out on-the-job training and of-the-job training on regular basis.

18. Monitor the effectiveness of training and the progress of improvement in staff quality, services and standards.

19. Create a positive and highly motivated working environment.

20. Promote and develop teamwork.

21. Develop communication tools and channels for information dissemination and workflow.

22. Ensure supplies are ordered as per usage factor or occupancy and event forecast.

23. Ensure regular preventive maintenance and general cleaning are carried out in the public areas.

24. Supervise public areas assignment.

25. Ensure and maintain proper/ correct way of handling equipment - carts/ baskets.

26. Ensure and maintain high cleaning standards on all public areas.

27. To ordinate the maintenance of furniture and fixture, carpet and upholstery and equipment in all public areas.

28. Responsible for delivering all guest request On Time while on the overnight shift.

29. Maximize recycling opportunities while it is not jeopardizing quality assurance.

**DUTIES & RESPONSIBILITIES (ROOM)**

1. Perform secondary duties as assigned by the Executive Housekeeper.

2. Report on adverse guest comment as and when required.

3. Conduct morning briefing to Room Attendant.

4. Report and record Lost and Damaged items.

5. Prepare duty rosters of service associate rooms.

6. Identify and conduct training to maintain the standard of Team.

7. Allocate daily assignment for Attendant.

8. Check daily occupancy report.

9. Read and update communication log book and follow up or communicate as required.

10. Check all the guest rooms, VIP in-house, VIP arrival, occupied rooms, OOO rooms, Vacant Clean rooms and long staying guests.

11. Inspect all areas corridors, pantry, service area, and staircase and ensure they are clean at all times.

12. Report to Engineering for any maintenance jobs and follow up to ensure job is completed.

13. Document all incidences in logbook.

14. Attend to guest requests and complaints.

15. Check on the standard of “Turn downs service”.

16. Revise daily work schedule depending on occupancy and last minutes events.

17. Liaise closely with Front Office regarding guest room status.

18. Maximize recycling opportunities while it is not jeopardizing quality assurance.

19. Represent as an active Team Player with a 'Hands On' approach.

**Salary**: RM1,900.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Do you have any problem working on Public Holiday or weekend?

**Experience**:

- Housekeeping Supervisor: 2 years (



  • Johor Bahru, Malaysia IGB Full time

    **Job Descriptions** - Supervise and coordinate the work activities of housekeeping contractors - Inspect all area in and out of building perimeters areas to ensure cleanliness and adherence to brand standards. - Coordinate daily deployment schedules and assign tasks to housekeeping contractor based on daily, weekly and monthly schedule. - Monitor inventory...


  • Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full time

    **Job Summary**: Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. **Responsibilities**: - Lead, train and supervise Room Attendants at...


  • Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full time

    **Job Summary**: Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. **Responsibilities**: - Lead, train and supervise Room Attendants at...


  • Johor Bahru, Malaysia HOLIDAY INN JOHOR BAHRU CITY CENTRE Full time

    **Job Summary**: Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. **Responsibilities**: - Lead, train and supervise Room Attendants at...


  • Johor Bahru, Malaysia Ramada by Wyndham Meridin Johor Bahru Full time

    Responsible for coordinating the activities within the Housekeeping Department and other departments. - Supervises and assists in the daily housekeeping of the Hotel Room up to the Hotel standard. - Monitors the daily cleaning schedule closely. - Ensure all facilities in room is functional and in good condition. - Prepare for VIP arrivals and ensure rooms...


  • Johor Bahru, Malaysia Thistle Hotel Johor Bahru Full time

    Works with the Assistant Manager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators. - Issues and keeps record of master keys. - Prepares and issues Room Status Report. - Distributes “Turndown” amenities. - Assigns duties and responsibilities to Room Attendants. - Collects report from...


  • Johor Bahru, Malaysia Ramada by Wyndham Meridin Johor Bahru Full time

    Responsible for coordinating the activities within the Housekeeping Department and other departments. - Supervises and assists in the daily housekeeping of the Hotel Room up to the Hotel standard. - Monitors the daily cleaning schedule closely. - Ensure all facilities in room is functional and in good condition. - Prepare for VIP arrivals and ensure rooms...


  • Johor Bahru, Malaysia Ramada Meridin by Whyndham Full time

    Job Description: - Reporting to the Executive Housekeeper - Assist the Executive Housekeeper on daily operation of housekeeping department. - Maintaining high standards of cleanliness and presentation in the hotel rooms. - Inspecting the cleanliness of the hotel. - Maintaining high standards of cleanliness and presentation in the hotel rooms. - Taking care...


  • Johor Bahru, Malaysia Marriott International, Inc Full time

    **Job Number** 23145997 **Job Category** Housekeeping & Laundry **Location** Renaissance Johor Bahru Hotel, No. 2, Jalan Permas 11, Bandar Baru Permas Jaya, Johor Bahru, Johor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being...


  • Johor Bahru, Malaysia Crystal Crown Hotel Johor Full time

    Memastikan kebersihan semua kawasan Hotel dengan teliti, dengan matlamat utama untuk meningkatkan pegalaman pelanggan dengan mempunyai standard kebersihan Hotel yang sangat baik. (_To ensure cleanliness of all areas of the Hotel thoroughly, with the key aim of enhancing the customer experience by having excellent standards of the Hotel...


  • Johor Bahru, Malaysia GoodHope Hotel Johor Bahru Full time

    1. Supervise housekeeping staff and coordinates staffing schedules to ensure the proper cleaning of offices, public areas, residents' rooms, and community grounds. 2. Conducts regular inspections of all resident rooms, public areas, and bathrooms. 3. Plans and schedules cleaning programs, including but not limited to annuals, move-in preparations, and...


  • Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : HOUSEKEEPING SUPERVISOR (PUBLIC AREA/ ROOM) REPORTS TO : ASST HOUSEKEEPER / XECUTIVE HOUSEKEEPER **REQUIREMENTS** - Minimum SPM or equivalent - 2 years experience working in the Housekeeping Department - Computer literate - Independent and self-motivated with good communication, presentation and interpersonal skills -...

  • Housekeeping Runner

    7 months ago


    Johor Bahru, Malaysia Trove Johor Bahru Full time

    Do rounding and collecting on the floor for any guest sending their laundry item. - Checking check out rooms for lost linen or damage item while received info from front office. - Do deliver guest request within 5 min or shortest time possible when requested. - Do deliver room linen and amenities to room maid. - Do weekly inventory for guest amenities and...

  • Housekeeping Executive

    6 months ago


    Johor Bahru, Malaysia Ormond Group Sdn Bhd Full time

    **Room/Public Area Cleanliness** - Ensure the room/public area cleanliness quality is up to the Hotel standard. - Ensure linen used is according to the Hotel standard and is in good condition. - Ensure all facilities in room is functional and in good condition - Liaise and follow up with Maintenance Division on defect works to be completed in each room...


  • Johor Bahru, Malaysia HOLIDAY INN JOHOR BAHRU CITY CENTRE Full time

    **Job Summary**: Supervises and coordinates activities of room attendant, house attendant, public area cleaners and floor supervisors. Assists in the managing and directing of the day-to-day operations of all Housekeeping functions. Participates in and enforces quality assurance for Housekeeping Department and department cost control...


  • Johor Bahru, Malaysia Hilton Full time

    Housekeeping Coordinator With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Executive Housekeeper

    6 months ago


    Johor Bahru, Malaysia Thistle Hotel Johor Bahru Full time

    Working under limited supervision, and responsible for maintaining the highest quality of cleanliness of the hotel by assigning and delegation of duties for Guest Room cleanliness, Public Areas, and additional areas within the scope of the department. - Ensure linen requirements are implemented in accordance to the specific service standards. - Ensures...

  • Executive Housekeeper

    6 months ago


    Johor Bahru, Malaysia Ramada by Wyndham Meridin Johor Bahru Full time

    **JOB RESPOSIBILITY**: **Responsible for planning, directing, controlling and coordinating the activities of Housekeeping personnel; ensuring cleanliness, maintenance and orderliness of guest rooms, function rooms, public areas, garden, back of the house areas, Laundry and their surroundings.** - Participate in the selection and recruitment processes of...


  • Johor Bahru, Malaysia Holiday Inn Express and Suites Full time

    Train housekeepers on cleaning tasks. - Overseeing staff performance on a daily basis. - Check rooms and common areas, including stairways and lounge areas, for cleanliness. - Schedule shifts and arrange for replacements in cases of absence. - Establish and educate staff on cleanliness, tidiness and hygiene standards. - Motivate team members and resolve any...

  • Housekeeping Attendant

    6 months ago


    Johor Bahru, Malaysia Tanjong Puteri Golf & Resort Full time

    Performs daily cleaning on room, public areas and other housekeeping services and ensure the facilities provided are in good working order. **Duties & Responsibilities**: 1. Public Area - Cleans and vacuums (if necessary) the public areas, such as washroom, locker room, office area, lobby area, store room, etc. - Cleans and vacuums (if necessary) the...