Game Ambassador
2 weeks ago
**Job Details**
- Location: Livingston Tower, George Town, Penang
- Shift: 8am to 5pm or 1pm to 10pm (5 working days)
**Who is Teleperformance Malaysia?**
Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.
**Responsibilities**:
- Analyze and report game's malfunctions (for example, by testing different scenarios or impersonating users)
- Gather gamer's feedback and share with our Product, Sales and Marketing teams
- Collaborate with team members to enhance customer support and adhere to company policies and performance indicators
**Qualifications**:
- Fluent in both English, and Mandarin (reading, writing and speaking)
- Experience in telephone customer service / call center environment (preferred)
- Player and support oriented attitude, with a knack for helping others (preferred)
- Team player with strong problem solving and conflict management skills;
- Good reasoning and analytical skills;
- Friendly proactive attitude and great communicator in challenging situations;
**#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard**
**Salary**: RM2,800.00 - RM3,300.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- telephone customer service / call center environment: 1 year (required)
**Language**:
- Mandarin (required)
- English (required)
Ability to Commute:
- George Town (required)
Ability to Relocate:
- George Town: Relocate before starting work (required)
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