Business Analyst

3 months ago

Malaysia bolttech Full time

**In this position you will....
be the Business Analyst for the Samsung Care+ Asia squad will have a crucial role in driving the system readiness for new products and promotion programs. This means facilitating the configuration of partners, products, and customer touch points in a timely and accurate manner to ensure that customers can be onboarded, and service requests can be fulfilled according to Samsung’s business calendar while maintaining data quality and system stability.

Exceptional attention to detail and strong time management and communication skills are essential for the Business Analyst to efficiently collaborate with stakeholders and tech teams to translate business requirements into technical implementations. The Business Analyst will contribute significantly to Samsung Care Plus's success in the competitive markets in Asia.

**You will be responsible for
- Work closely with the Product Owner to define backlog items, groom stories with engineers, prioritize based on impact, and plan their implementation in sprints. The stories should be clear, concise, and actionable, with a focus on the user's experience.
- Configure partner, product, and customer touch points in a prompt and correct manner to facilitate policy sales and claims handling within agreed timeline.
- Maintain version control for all product documentation to ensure that stakeholders have access to the most up-to-date information. This includes tracking changes, maintaining historical versions, and ensuring that all stakeholders have access to the latest version of the documentation.
- Collaborate closely with stakeholders through testing process and obtain approval before releasing new product features. Demonstrate new features to ensure internal users are aware of the latest updates and how to use them effectively. Analyze and interpret complex data sets to identify trends, gaps, and areas for improvement in the product suite.

**For you to be successful
**We expect you to be able to demonstrate the following key competencies**

**Impactful**
- Focused on objectives and identifies activities and key results required to meet them Takes accountability and self-motivated to deliver results even in situations which are not straight-forward

**Communication**
- Communication is clear and concise and uses data relevant to the audience to support points of view and suggestions Adept communicator, listens to and integrates diverse contributions; explains issues clearly and succinctly

**Adaptable**
- Manages multiple requirements in a positive and proactive manner adjusting approach to reach goals as required. Manages adversity well and adapts. Is quick to adapt approach and act flexibly in response to changes in the strategic and/or operational direction of the organization

**Collaborative**
- Partners with a range of people to create trust, and co-create and deliver mutually beneficial outcomes Develops collaborative and dynamic working relationships to achieve the best possible outcomes

**You will require the following qualifications and skills**

Mandatory
- An experienced digital professional with 2+ years in the digital product space
- Have 2+ years of being in a Business Analysis role or similar
- JIRA and Confluence knowledge is required
- Effective at collaborating with a global team, across multiple time-zones
- Excellent English language abilities Experienced at writing end to end requirements/stories that are clear to software developers

Desired
- Undergraduate degree in Business or Computing or Engineering
- Experience working in a B2B2C organization
- Good familiarity with various device protection options and understanding of market trends and customer preferences in this domain.
- Familiarity with SQL will be considered an added advantage

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