Customer Service Operation Associate
3 weeks ago
Bayan Lepas, Penang
- MYR 4400
**Qualifications**:
- Degree in any field
**Requirements**:
- Good written and verbal communication skills in English
- Good working attitude and willing to learn
- Basic Japanese language skill is needed. No requirement to speak in Japanese.
- Support Japan region
**Job Descriptions**:
- Handle Service order management by responding to customer's requests for repair, calibration and other service related activities. This includes quotation and orders for those customers under warranty/contract and for customers requiring per incident support, manage pick-up and transhipment activities as per customer requirements and in accordance with Japan company process and policy
- Work with Service Center on service completion schedule
- Manage the shipment and delivery of unit to customers' site
- Perform invoicing and send invoice to customers for payment. Target to meet the error rate of 0.5% and below.
- Due to business needs, the staff needs to follow Japan public holidays instead of Malaysian public holidays.
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