People Process Advisor
3 weeks ago
**Role summary**:
This role supports with managing employee queries and data administration in Japanese language for activities such as talent acquisition, employee data change transactions, compensation and benefit, people operations and administration, L&D for client employees. Develops a strong understanding of the client organisation and responds appropriately to employee queries originating through multiple channels and updates employee records on workday
**Core Responsibilities**:
- Manage HR employee queries and employee data change transactions through a ticketing system into workday HCM
- Manage recruitment and post recruitment employee activities
- Meet SLA's around Timeliness and Quality
- Has good communication skills to be able to respond to employees queries through tickets, chats
- Create and SOP and detailed FAQ's around the AS-IS and To-BE benefits process
- compliance and quality guidelines to ensure correct information is provided for all queries.
- Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined process
- Escalate high priority cases for immediate intervention
**Requirements, Knowledge, Skills and Abilities**:
- Experience using Workday HRM modules
- Graduate or Masters in Human Resources or equivalent
- With overall 3+ years of work experience in HR
- Workday HRM experience
- Experience and sound understanding of the **Talent Acquisition, HR processes with minimum 1-2 years of experience in managing employee queries and transactions.**:
- Passion for delivering great employee experience.
- **Fluent in English and **Japanese **(non-native speaker, prefer to have JLPT N1, N2 or N3)**:
- Experience working with HR systems (Workday, SF) and workflow systems (SNOW, Zendesk etc) would be added advantage.
- Strong problem-solving skills, ability to manage conflict and attention to detail
- Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transaction
**About Cognizant**:
Employee Status : Full Time Employee
Shift : Day Job
Job Posting : Apr 26 2024
About Cognizant
Job ID COGNGLOBAL43779
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