Operations Officer

4 weeks ago


Johor Bahru, Malaysia PROJECTHAUS PLT Full time

**Position Overview**:
We are seeking a highly motivated and skilled Operations Officer to join our team. The Operations Officer will play a crucial role in overseeing the day-to-day operations of our security guard services. This position requires a detail-oriented individual with exceptional leadership, organizational, and communication skills.

**Responsibilities**:

- Oversee and manage the deployment of security personnel to client sites, ensuring adequate coverage and adherence to company policies and procedures.
- Coordinate scheduling and staffing assignments to meet client demands and optimize operational efficiency.
- Conduct regular site visits and inspections to ensure compliance with security protocols, assess performance, and address any issues or concerns.
- Implement and enforce safety and security measures to mitigate risks and maintain a safe working environment for both employees and clients.
- Collaborate with the HR department to recruit, train, and evaluate security personnel, providing guidance and support as needed.
- Maintain accurate records and documentation related to operations, including incident reports, activity logs, and employee records.
- Serve as the primary point of contact for clients, addressing inquiries, resolving complaints, and providing exceptional customer service.
- Stay informed about industry trends, best practices, and regulatory requirements to continuously improve operational processes and services.

**Requirements**:

- Proven experience in operations management, preferably in the security industry.
- Strong leadership abilities with the ability to motivate and inspire a diverse team of security professionals.
- Excellent organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
- Exceptional communication skills, both verbal and written, with the ability to interact effectively with clients, employees, and stakeholders.
- Knowledge of relevant laws, regulations, and industry standards pertaining to security operations.
- Valid driver's license and reliable transportation.

**Benefits**:

- Competitive salary
- Paid time off and holidays
- Opportunities for professional development and advancement

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Schedule:

- Day shift
- Holidays
- On call
- Weekend jobs



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