Office 365 Advisor

2 weeks ago

Brickfields, Malaysia MPS Full time

Preferred Mandarin Speaker

Must be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage. Additionally, experience working with a different environment as a global administrator will be preferred.
Excellent customer issue handling and communication skills are essentials to this position.
Strong technical skills, complex problem solving skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best possible customer experience while resolving a high percentage of customer incidents.

Key Responsibilities:

- Work with customers to understand the root cause of the issue, provide guidance and end to end support.
- Performed detailed log analysis and deep troubleshooting
- Utilizing strong analytical skills to dig deep into the problem and provide resolution
- Maintain accurate case logging and tracking into the tool database.
- Maintain high standard in quality of service while meeting Service Level Agreement and achieve a high score in customer satisfaction survey
- Maintain outstanding customer satisfaction score, with the professional communications and soft skills necessary to diffuse difficult customer situations and work to problem resolution.

**Salary**: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus
- Retention bonus

**Language**:

- Mandarin (required)

  • IT Technical Support

    2 months ago

    Brickfields, Malaysia ManpowerGroup Full time

    **Office 365 Technical Consultant / Technical Advisor** **Position Summary** **The role of Office365 Technical Consultant** Must be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage. Additionally, experience working with a different environment as a...

  • IT Technical Support

    5 days ago

    Brickfields, Malaysia ManpowerGroup Full time

    **Office 365 Technical Consultant / Technical Advisor** **Position Summary** **The role of Office365 Technical Consultant** Must be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage. Additionally, experience working with a different environment as a...

  • IT Technical Support

    3 weeks ago

    Brickfields, Malaysia ManpowerGroup Full time

    **Office 365 Technical Consultant / Technical Advisor** **Position Summary** **The role of Office365 Technical Consultant** Must be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage. Additionally, experience working with a different environment as a...

  • IT Technical Support

    1 week ago

    Brickfields, Malaysia ManpowerGroup Full time

    Office 365 Technical Consultant / Technical AdvisorPosition SummaryThe role of Office365 Technical ConsultantMust be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage. Additionally, experience working with a different environment as a global administrator...

  • Finance Officer

    2 weeks ago

    Brickfields, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **JOB DESCRIPTIONS** - Responsible in preparing full set accounts: GL, AR & AP - Responsible for payment process, familiar with internet banking - Ensure bank balances are updates regularly and perform timely bank reconciliations - Preparing monthly accounts closing - Project financial statements - Maintain record and files for internal & external audit -...

  • Customer Planning Advisor

    1 week ago

    Brickfields, Malaysia ManpowerGroup Full time

    **Customer Service Advisor** - Schedule audits for Clients, Propose audits and confirm Audits - Centre point of liaising for ISO audit - Scheduling, dates, invoicing - Experience from Customer Service line, ERP systems - Oracle will be helpful - Knowledge in ISO know what is it, deal with external clients - Fluent in English / Indonesia **Key...

  • Technical Consultant

    2 weeks ago

    Brickfields, Malaysia Mindpec Solutions Full time

    The role of Office365 Technical Consultant Must be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage. Additionally, experience working with a different environment as a global administrator will be preferred. Excellent customer issue handling and...