Retail Expert

Create conversations and engage with the customers to convert into sales opportunities (postpaid / prepaid registrations, devices, VAS and accessories, etc.)
- Result-driven and stay up-to-date with the product features and maintain retail outlet visual appearance in high standards.
- Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
- Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
- Involve in special events or outside sales and servicing initiatives i.e. device launching as set by the management and execute departmental improvement initiatives at the outlet level.
- Provide continuous and positive feedback to Retail Manager/ Retail Senior Manager on operations and other relevant matters for improvement purposes.
- To maintain accuracy of transactions, inquiries and complaints to meet required KPIs thereby increasing customers’ trust and satisfaction.
- Execute departmental improvement initiatives at the outlet level and perform any other duties as directed by the superior.

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,300.00 - RM3,200.00 per month

**Benefits**:

- Health insurance
- Maternity leave

Schedule:

- Monday to Friday
- Rotational shift

Supplemental pay types:

- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Retail: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)