Student Success Manager
7 months ago
Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?
Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.
**Our Mission**
Creating the Education system for the 22nd Century.
**Our Vision**
Building the Leaders of Tomorrow.
**What this role is responsible for**:
The **Student Success Manager** is responsible for the student experience at Crimson. The Student Success Manager is the main point of contact for the student and family, supporting the student in the timely execution of an agreed roadmap to achieve desired student outcomes and goals. You will work closely with varying internal stakeholders to ensure the smooth completion of services and high client satisfaction.
The key focus of a Student Success Manager is to build relationships both internally and externally and to communicate effectively to maintain trust and strong collaboration.
Student Success Managers are highly organized and skilled employees in project management who understand the needs of different stakeholders and keep the internal team on track to achieve desired student outcomes. They display business acumen and safeguard the students’ and Crimson’s investment from the beginning to the end of the student’s Crimson journey.
As a local partner to the student and their family, you will be responsible for informing other team members of cultural or local expectations and requirements and contribute to the continuous improvement of Crimson services in your region.
**What success looks like**:
**Customer Relationship management**
- Proactively organise meetings and interactive communications with students, parents and internal team members as required to to check in, update on progress, support students to stay on schedule with milestones and ensure client satisfaction
- Be the main point of contact to clients, with an emphasis on parent liaison, and provide timely and accurate responses to their enquiries concerning the college admissions process and the delivery of Crimson services
- Engage in conflict resolution and handle complaints as the main point of contact
- Contribute to the company’s revenue by proactively retaining clients, facilitating additional purchase of services (upsells) or referrals from current clients due to high satisfaction
- Conduct regular check-ins with students to ensure their wellbeing, health and safety throughout their Crimson journey and provide necessary professional interventions
- In conjunction with the wider team, to mentor students on transferable skills such as time and stress management, project management and leadership skills to assist them in successfully achieving their academic and ECL goals
**Internal Coordination**
- Coordinating and allocating students and tutors/mentors in conjunction with the Tutor/Mentor Management team.
- Facilitate meetings with clients and strategy team to create strategies for client tutoring and/or consulting
- Closely check up and monitor client and tutor/mentor performance to ensure measurable outcomes
- Share student/family’s feedback with wider team when applicable and proactively and preemptively align on action needed for issue resolution
- Conduct service team’s internal discussions/ alignment meetings on students’ progress to make sure everyone is on the same page and working as an effective team towards student success
**Operations and ongoing improvement**
- Monitoring and reporting on student progress and strategically intervene where necessary for the benefit of the student
- Stay up to date with and contribute to a pool of local/ regional resources and knowledge base
- Effectively utilise and maintain our IT toolsuite
- Identify and highlight opportunities for service improvement and assist in the implementation of the same to ensure present and future needs of clients are met
- Stay up-to-date with standardised testing schedules and registrations to advise relevant stakeholders and support students as required
- Translation of documents and communications in various channels between parents and the wider services team where required _(Line can be removed/added as per region practice)_
**What qualities and skills would help you succeed in this role**:
**_Required_**:
- High level of resilience: works well under pressure, demonstrates a positive outlook in times of uncertainty, recognises when to ask for support, continues to perform effectively in stressful and ambiguous circumstances, does not become defensive or irritated when times are tough, open to feedback
- Profess
-
Student Success Manager
2 weeks ago
Kuala Lumpur, Malaysia Quacquarelli Symonds Full time**QS Quacquarelli Symonds is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further...
-
Student Success Manager
7 months ago
Kuala Lumpur, Malaysia Crimson Education Full timeWant to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...
-
Customer Success Manager
2 weeks ago
Kuala Lumpur, Malaysia Crimson Education Full timeWant to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...
-
Student Recruitment Manager
4 months ago
Kuala Lumpur, Malaysia Navitas Full time**Student Recruitment Manager** **About the role** The Student Recruitment Manager plays a significant role in driving recruitment growth and achieving student recruitment targets in Southeast Asia on behalf of Navitas’ University Partnerships Australasia (UPA) division, working closely with colleagues based in the Australasian colleges and throughout...
-
Manager (Student Recruitment)
7 months ago
Kuala Lumpur, Malaysia MONTROYALE COLLEGE Full timeMANAGER (Student Recruitment) - Basic Salary RM3,000 - Commission Per Student RM1,500 Note: Must have proven track records in student recruitment for Higher Education Industry. **Job Types**: Full-time, Part-time, Permanent, Contract, Temporary, Freelance, Internship, Fresh graduate, Student job **Salary**: RM3,000.00 - RM15,000.00 per month Expected...
-
Counsellor, Student Affairs Admissions
7 months ago
Kuala Lumpur, Malaysia Netherlands Maritime University College Full time**Key Responsibilities**: - Establishing a relationship of trust and respect with students and parents. - Encouraging students to talk about issues they feel they cannot normally share with others. - Actively listening to students concerns and empathizing with their position. - Accepting without bias the issues raised by students. - Helping students to make...
-
Student Regional Officer
5 days ago
Kuala Lumpur, Malaysia GROK Full timeUniversity of Newcastle (Australia) - Kuala Lumpur, Malaysia We are looking for a talented, dedicated professional to be a Kuala Lumpur-based Senior Regional Officer for University of Newcastle (UON), Australia. The Senior Regional Officer will be based in Malaysia and will be fully dedicated to representing the institution. The role’s primary focus will...
-
Business Consultant
7 months ago
Kuala Lumpur, Malaysia LTS Search Full time**Job Highlights**: - Comprehensive Training Provided, including expenses covered for travel to Australia. - Newly established Office Space located in KL Sentral. - Competitive Salary along with a Travel Allowance. **Responsibilities**: As a Business Consultant, your role involves proactively delivering contracted consulting services and ensuring...
-
Employee Success Assistant
5 months ago
Kuala Lumpur, Malaysia QS Quacquarelli Symonds Full time**Role: Employee Success Assistant** **Location: Kuala Lumpur, Malaysia** **Job type: Full time, permanent - hybrid** **Why QS?** At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other - and as a company, our...
-
Student Counsellor
2 days ago
Kuala Lumpur, Malaysia International Medical University - IMU Full timeJob Responsibilities - To provide individual, group and career counselling services to students of IMU. - To provide support and intervention for students who are undergoing crisis. - To look at developmental, preventive, and remedial needs of the students; and to organize and plan training workshops for students. - To be the Advisor for student Peer Support...
-
Customer Success Manager
4 days ago
Kuala Lumpur, Malaysia Finastra USA Corporation Full time**Responsibilities**: **Purpose of Role**: - The Customer Success Manager (CSM) uses industry & product knowledge, business strategy expertise, and account management skills to drive value realization for our customers from Finastra’s solutions and services. Customer Success Managers partner with Account Executives throughout the customer journey to...
-
Employee Success Assistant
5 months ago
Kuala Lumpur, Malaysia Quacquarelli Symonds Full time**Role: Employee Success Assistant** **Location: Kuala Lumpur, Malaysia** **Job type: Full time, permanent - hybrid **Why QS? At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other - and as a company, our...
-
Student Leadership Project Lead
7 months ago
Kuala Lumpur, Malaysia Teach For Malaysia Full time**Community Mobilisation** Student Leadership Project Lead - “The people who are crazy enough to think they can change the world, are the ones who do.”- Steve Jobs Teach For Malaysia is an independent, not-for-profit organisation on a mission to empower our nation through education. We believe that a child’s education and future should not be...
-
Customer Success Manager
3 weeks ago
Kuala Lumpur, Malaysia Teradata Full timeAre you passionate about making organisations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...
-
Customer Success Manager
2 days ago
Kuala Lumpur, Malaysia Veeam Full timeThe Customer Success Manager is a high-touch, customer advocate responsible for ensuring that strategic Veeam customers are successful leveraging Veeam’s solutions that help drive higher renewal rates, additional upsell/cross-sell opportunities for the sales organization and increased number of references and/or case studies. - Responsibilities -...
-
Client Success Manager
3 days ago
Kuala Lumpur, Malaysia Handshakes by DC Frontiers Full time**Handshakes** by DC Frontiers Pte Ltd is the premier corporate intelligence and machine learning tool serving enterprise businesses in the ASEAN region. Through our products, clients gain greater clarity on their businesses, clients, partners, and competitors. We are looking for a driven **Client Success Manager** to join our Client Success Team. As a...
-
Student Projects Coordinator
2 weeks ago
Kuala Lumpur, Malaysia Teach For Malaysia Full time**C ommunity of Change-Oriented Leaders**Student Projects Coordinator “The people who are crazy enough to think they can change the world, are the ones who do.” - Steve Jobs Teach F or Malaysia i s an i ndependent, n ot-for-profit organisation on a mission t o empower our nation through e ducation. W e believe that a c hild’s education a nd future...
-
Student Counsellor
2 days ago
Kuala Lumpur, Malaysia Agensi Pekerjaan JP Caliber Full time**Job Requirement**: - A Bachelors in Guidance & Counselling / Psychology and registered with Lembaga Counsellor Malaysia. - At least 2 years of working experience in higher education. - Excellent communication skills, both written and spoken. - Experience working in a busy and demanding environment. - Able to work independently and against tight...
-
Student Counsellor
3 days ago
Kuala Lumpur, Malaysia Lycee Francais de Kuala Lumpur Henri Fauconnier Berhad Full timeThe education assistant / supervisor performs under the functional authority of the principal education advisor (CPE) support functions to the education team such as: - supervision of pupils during times outside the classroom: recess, movement in the corridors, canteen, hours of duty, etc. - absence control via the Pronote software, family call - Welcoming...
-
Internship Student
7 months ago
Kuala Lumpur, Malaysia Flowfuel Sdn Bhd Full timeFLOWFUEL SDN BHD Cheras, Kuala Lumpur Flowfuel Sdn Bhd (FF) is an Oil & Gas company. We provide services such as repair & maintenance, advance diagnostic test & troubleshooting, visiting & Inspection. **Job Type**: Internship **Salary**: RM500.00 - INTERNSHIP STUDENT - BUSINESS MANAGEMENT BACKGROUND STUDENT - ELECTRICAL ENGINEERING...