Guest Experience Event Specialist

7 months ago

Kuala Lumpur, Malaysia JLL Full time

JLL supports the Whole You, personally and professionally.

About JLL
We’re JLL. We’re a professional services firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know, because we make your ambitions our business. And if you have ambitions in property consultancy, helping you achieve them is what we do best.

DUTIES AND RESPONSIBILITIES
Core responsibility is to manage and plan all event & activation operations in the building.

Oversee digital signage and contents in the building for promotions and content shuffling.

Ensure effective coordination with management team and tenants to deliver best in house hospitality experience.

Maintains and adhere to building event calendar, ensures its data accuracy, and makes any necessary adjustments.

Works closely with the team and vendot to ensure the building activation event calendar is up to date.

Oversees planning and execution of Event Orders, including food and beverage arrangements and processing documentation as needed to ensure tenant needs are met.

Manages multiple events simultaneously making rapid adjustments as required to ensure event success in a fast-paced environment.

Manage communication consistently throughout the day to management related to daily event details.

Knowledgeable of all events going on throughout the venue at all times in order to efficiently represent the marketing and events department.

Actively participate and support the concierge team and event booking process during non-event days and peak business windows.

Proactively handle any arising issues, and troubleshoot any emerging problems during all events.

Handles any complaints, challenges or concerns immediately.

Function as the on-site contact to guests for all aspects of their events.

Responsible for all event participation and booking of slots for events

Conducts pre and post event evaluations every event daily and reports on outcomes to management.

Ensure all events are executed to the specifications and standards set forth by management, including but not limited to event space set up, food and beverage service, attractions, décor, etc.

Provide excellent guest service to all that enters the building at all times.

Coordinate production and distribution of event and marketing materials.

Assist in the development and implementation of marketing & sales strategies, building SOP’s and processes.

Digital Screen / Website / Portal Maintenance and implementation.

Guest services/concierge duties.

Other duties as assigned.

KEY PERFORMANCE MEASURES COMPETENCIES

2 - 3 years’ experience in the marketing, events and entertainment, food & beverage and / or hospitality industry.

Ability to communicate effectively in both written and oral format.

Strong supervisory and interpersonal skills.

Attention to detail and strong organizational skills.

Must be able to work a flexible schedule when needed to achieve event succession

Must be flexible and adaptable to change.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is import

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