IT Technician

As an IT Support Level 1 technician, your primary responsibility is to provide technical assistance and support to end-users within an organization. This role involves troubleshooting, diagnosing, and resolving hardware, software, and network issues encountered by users. Your tasks may include:

- Diagnosing and resolving technical problems with desktops, laptops, printers, mobile devices, and other IT equipment.
- Performing user account management tasks such as password resets, access permissions, and account creation.
- Conducting routine maintenance tasks to ensure the smooth operation of IT systems, such as software updates and antivirus scans.
- Documenting all support interactions, including the nature of the issue and the resolution, in a ticketing system.
- Escalating complex technical issues to higher-level support teams or IT management as necessary.
- Providing basic training and guidance to end-users on IT-related topics and best practices.

Qualifications:
Educational Background: A high school diploma or equivalent is typically required.

Technical Skills:

- Proficiency in troubleshooting common hardware and software issues.
- Knowledge of operating systems such as Windows, macOS, and Linux.
- Understanding of networking concepts such as TCP/IP, DNS, DHCP, etc.
- Basic knowledge of Active Directory, user permissions, and group policies.
- Ability to perform hardware installations, upgrades, and repairs.

Schedule:

- Day shift