E-commerce Executive
2 weeks ago
E-Commerce Executive contributes to the growth of the online business of KK Supermart by maintaining the online platform and enhancing the customer experience.
Responsibilities:
- To assist HOD in executing all E-Commerce daily operation.
- To support maintain product listing, update of pricing, propose promo mechanism for all online platforms such as Foodpanda, Shopee, websites and etc.
- To monitor fulfilment of customer order via store pick or delivery service.
- To assist in generating statistical data/collecting information.
- Coordinate order processing, delivery and returns of customer orders.
- Coordinate with cross-functional teams on execution of brand, marketing and e-commerce activities.
- Implement customer retention and loyalty programmes.
- Manage service quality and customer satisfaction.
- Monitor sales, promotions, marketing and social media programmes, and activities over digital platforms.
- Managing relationship with partners and vendors.
Requirement:
- At least 2 years working experience in E-commerce environment of sales, merchandising or process.
- Required language(s): English, Bahasa Malaysia and Mandarin.
- Good communication & interpersonal skills.
- Able to multitask and uphold confidentiality.
- Well-organized and responsible with an aptitude in problem-solving.
- Computer literate, familiarity with E-commerce will be advantage.
- A team player with high level of dedication.
- Should be an energetic, collaborative and technologically savvy.
**Salary**: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Maternity leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have experience in handling Foodpanda, Shopee and other E-Commerce platforms?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- E-commerce: 2 years (preferred)
**Language**:
- English (preferred)
- Mandarin (preferred)
Willingness to travel:
- 50% (preferred)
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