Customer Service Representative

**Requirements** - ABLE TO DO NIGHT SHIFT - Fresh graduates are encouraged to apply. - Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage - Ability to create and produce documents very carefully (very important). - Besides _Malay_ language,...

Job Highlights - Competitive annual package, Shift Allowance, Quarterly Bonus and Year-end performance bonus. - Young, Passionate & Friendly Working Environment. - Rewarding career development with regional exposure. - Team building, creation, birthday party, free flow of snacks and drinks. **Responsibilities**: - Answering queries and resolving client...

**GIIB Holdings Berhad** is a leading company in the rubber manufacturing industry, specializing in the production and distribution of high-quality rubber products. With a commitment to innovation and sustainability, GIIB Holdings has established itself as a trusted partner in the automotive and industrial sectors. The company has continuously expanded its...

Job Highlights - Competitive annual package, Shift Allowance, Quarterly Bonus and Year-end performance bonus. - Young, Passionate & Friendly Working Environment. - Rewarding career development with regional exposure. - Team building, creation, birthday party, free flow of snacks and drinks. **Responsibilities**: - Answering queries and resolving client...

Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced environment and possess excellent interpersonal skills? Join our team at The Gardens A St Giles Signature Hotel and Residences as a Guest Service Associate in the Front Office, where you can showcase your hospitality expertise and make a lasting impression on our...

**Responsibilities**: - Manage and maintain Service Level Agreements on response rate and time, productivity and Quality Matrices (CSAT/resolution time). - Resolve service issues by understanding complaints, providing optimal solutions, and ensuring follow-up until resolution is achieved. - Maintain a professional and positive attitude to provide the best...

Company Description **About Experian** Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to...

**Requirements** - Prior experience in customer service is preferred - Strong multi-tasking and organizational skills - Proficient in Microsoft Office, particularly Excel - Effective communication skills in both spoken and written English and Bahasa Malaysia; proficiency in Mandarin is advantageous. - Able to manage high volumes of customer interactions...

Preferably with at least 1 year working experience front line, servicing customers/ guests service industry for retail. - Good command of Bahasa Malaysia and English (oral and written). - Conversant in other local dialects preferred and would be added advantage. - Computer literate (Microsoft office). - Good interpersonal and communication skills. - Warn...

Handle general inquiries using a professional and courteous manner through different channels: WhatsApp / Phone Calls. - Handling all calls/messages pertaining to customer complaints, inquiries, feedback, and other raising issue related to the company's services. - Interact with customers to provide and process information in response to inquiries, concerns,...

Manages, support, and resolve service enquiries especially disputes arising from users regarding the product. - Develop and execute a customer experience strategy to ensure that all customers are treated with care and respect by taking proactive steps to maintain positive experiences. - Tracking customer experiences across online and offline channels,...

Our Client is a specialized manufacturer of high-quality water ionizer generating systems for over 4 decades. Their pledge to realize a revolution in True Health - in the form of physical health, economic health, and mental health - is supported by thousands of people around the world. They feel that the personal nature of a direct sales marketing business...

**Customer Service Executive** **Samsung Authorized Service Center (One Mobile Care SDN BHD) - The Garden Mall.** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Speak Malay and English - Willing to learn & start from below - Availability to work shift hours,...

**Customer Service Executive** **Samsung Authorized Service Center (One Mobile Care SDN BHD) - The Garden Mall.** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Speak Malay and English - Willing to learn & start from below - Availability to work shift hours,...

**Company background**: **In this Role, you’ll get to**: - Professionally handle high volume of inquiries from clients and customers. - You will be accountable for meeting individual (KPIs) and team goals. - Understand and deliver business strategies and improve customer services through the execution of self-service. - Continuously identify work process...

**Customer Service Executive** **Samsung Authorized Service Center (One Mobile Care SDN BHD) - The Garden Mall.** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Speak Malay and English - Willing to learn & start from below - Availability to work shift hours,...

**Customer Service Executive** **Samsung Authorized Service Center (One Mobile Care SDN BHD) - The Garden Mall.** **RESPONSIBILITY**: - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **REQUIREMENT**: - Speak Malay and English - Willing to learn & start from below - Availability to work shift hours,...

**Company background**: **In this Role, you’ll get to**: - Professionally handle high volume of inquiries from clients and customers. - You will be accountable for meeting individual (KPIs) and team goals. - Understand and deliver business strategies and improve customer services through the execution of self-service. - Continuously identify work process...

Handle Inbound/Outbound inquiries and feedback highlighted by users. - Respond to customer queries in a timely manner via in-house ticketing system. - To update daily trackers and provide information of operational functions in Shopee Express to respective stakeholders. - Work across multiple teams to push for process and system improvements. - Perform...

Responsibilities - The first point of contact in addressing queries promptly and effectively. - Managing our onsite feedback form. - Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives. - Assist the rest of the local operations team in fulfillment, business process optimization, due...