Intern for Internal Customer Operations

2 weeks ago


Kuala Lumpur, Malaysia SWIFT Full time

SWIFT Kuala Lumpur, MalaysiaPosted 1 day ago Permanent Competitive
- Intern for Internal Customer Operations

**About the Role**
As an intern, you will be able to experience a broad range of projects and technologies, while also supporting the team and gaining valuable skills. You will be required to assist in providing support to the team on administrative functions and ad-hoc assignments. You may be required to participate in the planning and implementation of system/network projects/enhancements, ensuring adherence to documented processes and procedures and risk mitigation efforts. Occasionally, you will be required to review moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures or tools. You will be required to periodically work on documentations as well as review and identify preventive measures/improvements to processes, procedures, knowledgebase or tools and implement these as required.**What to expect**:

- You will perform a wide variety of data maintenance/handling in Confluence.
- You will provide information to the manager by data collection and analysis.
- You will take part to any other broader internal projects/assignments.
- You will capture business work flows and processes.
- You will identify areas of improvement and suggestions on how to improve.
- You will present findings, suggestions and solutions.
- Professional Development and Networking Opportunities.

**What will make you successful**:

- Currently undergoing a university degree in IT/Computer Science/Software Engineering/Business Administration or equivalent, or recently graduated from one.
- Good communication skills with the ability to collaborate with various global teams.
- Self-motivated individual, able to work in routine but also proactively seek for process improvement.
- Capability to manage own timing and complete task within a given time frame and good quality of work.
- Strong focus on operational excellence and on continuous improvement.
- Ability to prioritize to meet deadlines with attention to details and being self-driven.
- Interested in developing self by learning brand new technologies and/or deepening your understanding of them.
- Foundation in basic computing, networking skills and fundamentals.
- Proficiency in Microsoft Office Suite.
- Dynamic, motivated, flexible, structured and well organized.
- Fresh graduates are encouraged to apply.

**Note: Please indicate your internship availability in your CV (start date, end date)**

**What we offer**

We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself**We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of**
**age, background, culture, colour, disability, gender, nationality, race, religion**
**, or veteran/military status.**
- Job ID 2023-11975


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