Operation Executive
2 weeks ago
**Job Summary**: As an Operations Executive in the gaming industry, you will be responsible for overseeing and optimizing various operational processes to support the company's objectives. You will collaborate closely with cross-functional teams to ensure the seamless execution of gaming operations, customer support, and platform management.
**Responsibilities**:
- **Gaming Operations Management**:
- Oversee day-to-day gaming operations, including game launches, updates, and maintenance.
- Collaborate with game developers, designers, and QA teams to ensure timely delivery of high-quality gaming content.
- Monitor gaming platforms and troubleshoot technical issues to ensure uninterrupted game play experiences for users.
- **Customer Support and Engagement**:
- Implement strategies to enhance player engagement and satisfaction, including organizing in-game events, promotions, and community activities.
- Analyze customer feedback and metrics to identify areas for improvement in gaming services and support.
- **Platform and Performance Optimization**:
- Work closely with technical teams to optimize gaming platforms for performance, scalability, and security.
- Monitor key performance indicators (KPIs) related to gaming platforms and user experience, implementing strategies to improve metrics such as player retention and monetization.
- Conduct regular testing and QA checks to ensure the stability and functionality of gaming platforms across various devices and operating systems.
- **Regulatory Compliance and Risk Management**:
- Stay updated on regulatory requirements and industry standards related to gaming operations, ensuring compliance with relevant laws and regulations.
- Implement measures to mitigate operational risks, such as fraud, security breaches, and data privacy concerns.
- Collaborate with legal and compliance teams to ensure adherence to licensing requirements and responsible gaming practices.
- **Cross-Functional Collaboration**:
- Collaborate with cross-functional teams, including marketing, finance, and product development, to align operational strategies with business objectives.
- Communicate effectively with stakeholders to coordinate initiatives and prioritize tasks based on company priorities and resource availability.
**Qualifications and Skills**:
- Bachelor's degree in Business Administration, Management, or a related field.
- Prior experience in operations management, preferably in the gaming or technology industry.
- Strong analytical skills and the ability to interpret data to drive operational improvements.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Proficiency in project management tools and software, with a focus on task prioritization and deadline management.
- Familiarity with gaming platforms, trends, and player preferences.
- Knowledge of regulatory requirements and best practices in the gaming industry.
- Problem-solving mindset and the ability to thrive in a fast-paced, dynamic environment.
**Job Type**: Permanent
**Salary**: RM4,500.00 - RM5,200.00 per month
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
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