Internship (Multiple Departments)

2 weeks ago


Kuala Lumpur, Malaysia J&T Cargo (Malaysia) Sdn Bhd Full time

J&T Cargo is opening our Internship Program in Kuala Lumpur / Selangor. It is a wonderful opportunity for Malaysian youth to gain expertise and knowledge about the fast growing logistics industry.

The following departments are open under the internship program:
1) Sales and Marketing
2) Business Development
3) Customer Service
4) Purchasing and Inventory (Shah Alam)

**Sales and Marketing**
- To assist for developing sales plan, strategy, activities to achieve the target budget of the year.
- To assist to explore business opportunities and expand market share
- Assist in hosting professional presentation of the range of standardized products to our clients. At most, establish and offer customized product to meet the clients needs.
- Assist in develop and maintain strong existing customer relation and loyalty to ensure client satisfaction of our services
- Assist in ensuring customer commitments are communicated to respective operations.
- Assist for establishing, responding customer profiles and needs/complaints/inquiries.

**Business Development**
- Reach out to business partners, ensuring that any issues or concerns are addressed appropriately and on time.
- Analyze potential business partners' investment needs, experience, and vision.
- Manage the day to day business, advise and support business partners within all areas of their business including brand standards, stock management, customer relationship, cost control, pricing, expansion, system process and practical in the business.
- Ensure the business partners’ staff are trained competently enough to provide good service experience according to the Company's customer policies.
- Main contact point between the business partners and the Company to ensure that any issues / concerns are timely addressed.
- Ensure business partners are in compliance with legal and statutory policies and procedures.
- Ensure business partners renew agreements and keeping up to date with the current legislation.
- Research and identify potential markets to work with new business partners and advise of new opportunities.
- Provide guidance in business openings, visual merchandising and marketing.

**Customer Service**
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and raising issue related to the company products.
- Exceeding customer expectation in terms of customer service and accurate information.
- Deliver the best service to customers to ensure the highest customer satisfaction with the right procedures.
- You will be accountable for meeting individual (KPIs) and team goals.
- Any others and responsibilities that may be assigned from your superior from time to time for the effective implementation, maintenance and continual improvement of the Customer Service Quality Management System.

**Purchasing and Inventory**
- Perform daily stock out by updating the Stock Cards and Inventory System. Ensure all incoming goods received are matching with Purchase Order, Delivery Order and verify status and quality of material. Inspect deliveries for damage or discrepancies.
- Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved.
- Ensure all the receiving documents are verified and acknowledged before submitting the documents to the purchaser
- Ensure accuracy of the inventory system by updating records of physical inventory totals, receipts and returns.
- Review documentation and troubleshoot quantity discrepancies between stock and records.
- Responsible to update and maintain high accuracy of data and reports with proper and systematic filing of all records and documents.
- Performs routine clerical duties, including data entry, document filling, generate reports.
- Investigate discrepancies, locates error sources from inventories, and initiates corrective action

**Internship Program Specifics**:

- Duration: At least 3 to 6 months
- Allowance: RM800 -RM1000 per month
- Travelling is a MUST for some roles

Opportunity of being hired into a full-time position upon program completion WITH good performance

**Job Type**: Internship
Contract length: 3-6 months

**Salary**: RM800.00 - RM1,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (preferred)



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