Telemarketing Associate

4 weeks ago

Kuala Lumpur, Malaysia TDCX Malaysia Sdn Bhd Full time

Conduct outbound prospecting calls from newly generated list at vendor/third party as requested by client on the basis on country and project requirement
- Conduct outbound nurturing calls to existing customer in sales funnel to nurture to next level
- Update customer CRM profiles during each outbound call and ensure system reflects the current situation at customer accounts.
- Ensure any created funnel are forwarded to client via CRM system in real time.
- Ensure each customer is contacted by a native/mother tongue speaker for relevant country.
- Sending out direct mails and following up over the phone until decision makers are reached or maximum number of contact attempts have been reached.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

**Job Types**: Full-time, Permanent

**Salary**: RM2,600.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (required)

**Language**:

- English (required)

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