Mortgage Specialist

**Company Background**:Banking

**Job Scope**:

- Responsible to grow the Mortgage business, cross-sell retail banking products, and refer potential Premier customers to Premier Relationship Banker or Managers.
- Consistently meet individual performance expectation and strive to achieve highest sales performance.
- To lead the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximising all available resources.
- To ensure the growth of customer portfolio by generating mortgage business and referring Premier and Wealth needs to the branch.
- The job holder will work closely with the branch Primary Banker, Premier Relationship Banker and Managers to ensure continuous inward referrals for mortgage needs.
- To ensure high standard of sales and service levels are met by providing excellent customer engagement and experience journey as per the bank’s standard.
- To ensure all customers information are acquired, updated, stored and maintained accurately.
- To ensure the requirements of the Sales Quality Standards are met by minimizing errors and breach.
- To ensure all operational procedures are maintained within stipulated guidelines/regulations, audit requirements, compliance and other procedure manuals pertaining to the job.

**Job Requirement**:

- A minimum requirement of SPM is needed for this role.
- **At least 1-3 years of experience in mortgage products in banks or financial institution is required.**:

- Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs.
- A broad knowledge of financial planning and defining customer needs.
- An understanding of the Mortgage, Advance and Premier Propositions.
- Excellent sales management skills and excellent understanding of customer need.
- Customer driven with a strong focus on quality of service.
- Strong interpersonal communication skills.
- A Proficient in English and local language.

**Job Type**: Permanent

**Salary**: RM2,100.00 - RM4,500.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- How would you describe your English speaking? Basiс, Conversational, Fluent, or Proficient
- How many years of experience do you have with mortgage products in banks or financial institutions?
- May i know your Notice Period? 1 Month ? 2 Month ? or ??

**Education**:

- STM/STPM (required)