Sales Coordinator

2 days ago


Subang Jaya, Malaysia GENO HOTEL, SUBANG JAYA Full time

Tasks:

- Answer telephone and respond to caller inquiries in a pleasant manner.
- Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
- Responsible for coordinating internally with the sales & marketing team.
- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, proforma).
- Meets with clients in the absence of the Asst Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.
- Perform hotel site tours with potential clients.
- Monitor, screen, respond to and distribute incoming communications.
- Design, upload, extract and maintain customer databases.
- File and retrieve documents and reference materials.
- Conduct research and collect data to prepare reports and documents.
- Utilizes efficient sales strategy for the maximization of hotel revenue.
- Coordinates necessary arrangements with vendors relating to sales.
- Establishes strong relationships with vendors to ensure maximization of hotel revenue.
- Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.
- Respond to complaints from customers and give after-sales support when requested.
- Ensure the adequacy of sales-related equipment or material are available at all times.
- Other duties as assigned by Director or sales or the management.

Prerequisites:

- Speak with others using clear and professional Manner.
- Prepare and review written documents accurately and completely.
- Working knowledge of standard office administrative practices and procedures.
- Excellent customer service skills.
- Able to effectively communicate in English, Bahasa, Mandarin in both written and oral forms.
- Be friendly, customer centric, smile and able to work in a team environment.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Tips
- Yearly bonus

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Sales Coordinator: 1 year (preferred)

**Language**:

- Mandarin (required)
- Bahasa (required)
- English (required)



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