Social Media Analyst

7 months ago


Kuala Lumpur, Malaysia Teleperformance Malaysia Full time

**Job Details**
- Location: KL Sentral, Kuala Lumpur, Malaysia
- Shift : 5 working days

**Responsibilities**
- Monitor social media channels, forums, and review sites via provided tool to track customer feedback and sentiment.
- Utilize keyword monitoring tools to identify relevant conversations and trends related to our brand and products.
- Analyze customer feedback data to identify recurring issues, trends, and areas for improvement.
- Collaborate with cross-functional teams including customer support, experience team, product development, to address customer concerns and improve the overall customer experience.

**Qualifications**
- Bachelor’s degree in Marketing, Communications, Business, or a related field is preferred.
- Proven experience in social media monitoring, analysis, or customer feedback management.
- Strong analytical skills with the ability to interpret data and draw actionable insights.
- Excellent written and verbal communication skills in both English and Mandarin.
- Proficiency in social media monitoring tools and analytics platforms.

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- social media monitoring: 1 year (required)

**Language**:

- English (required)
- Mandarin (required)



  • Kuala Lumpur, Malaysia The Social Element Full time

    **Fully Remote** Our **Social Media Moderators **protect our clients’ brands and make sure their reputation is kept safe at all times; they are key in providing a positive social experience for all users, while being aware of any potential issues on the social media platforms. **Have you ever fancied working in the social media industry but didn't know...


  • Kuala Lumpur, Malaysia Chiropractic First Group Pte Ltd Full time

    Translation of contents into Country’s language - Manage social media presence and engage the followers and reply customers on social media platforms (Facebook,Instagram, Tiktok, youtube). - Promote products and services on social media platforms, including Instagram, Facebook, etc. - Film and edit videos for the organization's Youtube channel and...

  • Social Ads Analyst

    7 months ago


    Kuala Lumpur, Malaysia EMRG Full time

    EMRG is an award-winning Digital Marketing Agency based in Los Angeles. With a team of experienced professionals for each service line, we offer a wide range of digital marketing solutions that are customized to meet the unique needs of each client. We are renowned for our outstanding customer service and ability to deliver exceptional results. As a leading...

  • Social Media

    2 weeks ago


    Kuala Lumpur, Malaysia Suez Top Ventures Sdn Bhd Full time

    Oversee company social media accounts management, not limited to Facebook and Instagram (including Twitter, Tiktok, Youtube etc) - Develop engaging, creative and innovative content for regular scheduled post, while being brand-focuses - Coordinates social media messaging with customers. - Audit and analyse social media presence, and plan for digital...


  • Kuala Lumpur, Malaysia TC Management Services Corporation Sdn Bhd Full time

    **Major Responsibilities**: - Developing engaging social media strategies. - Managing social media platforms of the organization. - Create captivating contents for all social media platforms. - Scheduling social media posts. - Engaging followers with regular company updates. - Creating brand awareness to gain audience attention. - Overseeing Social Media...


  • Kuala Lumpur, Malaysia Mayflower Group Full time

    _**Major Responsibilities**_ - Developing engaging social media strategies. - Managing social media platforms of the organization. - Create captivating contents for all social media platforms. - Scheduling social media posts. - Engaging followers with regular company updates. - Creating brand awareness to gain audience attention. - Overseeing Social Media...

  • Social Media Manager

    7 months ago


    Kuala Lumpur, Malaysia K Production Sdn Bhd Full time

    **Social Media Manager Responsibilities**: - Running company social media advertising campaigns. - Formulating high-quality novel written and visual content for each social media campaign. - Building a social media presence by maintaining a solid online presence. - Monitoring the company's brand on social media. - Building brand awareness by engaging...


  • Kuala Lumpur, Malaysia Mayflower Group Full time

    _**Major Responsibilities**_ - Developing engaging social media strategies. - Managing social media platforms of the organization. - Create captivating contents for all social media platforms. - Scheduling social media posts. - Engaging followers with regular company updates. - Creating brand awareness to gain audience attention. - Overseeing Social Media...


  • Kuala Lumpur, Malaysia Mentari Muara Sdn Bhd Full time

    Responsibilities: - Co-ordinate and work with Marcom Manager to oversees all company social media accounts management. - Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages. - Coordinates social media messaging within the organisation. - Manages all social media...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Permit Pro Consultancy Sdn Bhd Full time

    Responsibilities Central Support and Guidance Collaborate with the newsroom social media teams to understand their specific needs, challenges, and goals. Address and resolve gaps and issues surfaced by the social media teams promptly and effectively Provide guidance and support to social media teams on strategies, processes, best practices, content...

  • Social Media Executive

    7 months ago


    Kuala Lumpur, Malaysia Talentbank Full time

    Develop and implement social media strategies and campaigns that align with the company's overall goals and objectives. - Create engaging content for social media platforms, including written, visual, and multimedia content. - Manage social media accounts, including creating and scheduling posts, monitoring engagement, and responding to inquiries and...

  • Social Media Executive

    9 months ago


    Kuala Lumpur, Malaysia Hiredly X Full time

    Assist in implementing the social media platform advertising plan. - Manage the promotion and follower increase through short videos. - Understand, analyze strengths, and select suitable social media platforms. - Build and operate the company's social media platforms. - Manage social media platforms, including content posting, responding to user comments,...

  • Social Media Promoter

    7 months ago


    Kuala Lumpur, Malaysia Mentari Muara Sdn Bhd Full time

    Responsibilities: - Co-ordinate and work with Marcom Manager to oversees all company social media accounts management. - Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages. - Coordinates social media messaging within the organisation. - Manages all social media...

  • Social Media Executive

    7 months ago


    Kuala Lumpur, Malaysia Mentari Muara Sdn Bhd Full time

    Responsibilities: - Co-ordinate and work with Marcom Manager to oversees all company social media accounts management. - Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages. - Coordinates social media messaging within the organisation. - Manages all social media...

  • Social Media Marketer

    7 months ago


    Kuala Lumpur, Malaysia She Dazzle Full time

    We are looking for a driven Social Media Marketer to attract and interact with targeted virtual communities and networks users. The goal is to gradually achieve superior customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap. Social Media Marketer should have a solid...


  • Kuala Lumpur, Malaysia HISEVEN SDN. BHD. Full time

    Job Responsibilities: - Develop and implement social media strategies to drive brand awareness, engagement, and lead generation. - Create and curate engaging and high-quality content for social media platforms, including text, image, and video-based content. - Manage social media accounts and profiles, ensuring consistent branding, tone, and messaging. -...

  • Social Media Manager

    7 months ago


    Kuala Lumpur, Malaysia Light Up 7 Sdn. Bhd. Full time

    Fresh Graduates welcome!! **We are seeking a dynamic and motivated Social Media Manager to spearhead our company’s social media presence.** **As the Social Media Manager, you will collaborate closely with the cross-functional teams of graphic design, content, motion, video production and the marketing department to ensure the delivery of compelling...

  • Social Media Executive

    7 months ago


    Kuala Lumpur, Malaysia Light Up 7 Sdn. Bhd. Full time

    **Fresh Graduates welcome!!** **We are seeking a dynamic and motivated Social Media Executive to spearhead our company’s social media presence.** **As the Social Media Executive, you will collaborate closely with the cross-functional teams of graphic design, content, motion, video production and the marketing department to ensure the delivery of...


  • Kuala Lumpur, Malaysia Aoligei Sdn Bhd Full time

    '¢ Developing social media content plans that are consistent with the company's brand identity. '¢ Creating consistent weekly content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns. '¢ Collaborate with marketing and operation teams to develop brand...


  • Kuala Lumpur, Malaysia Dechateau Kids Full time

    Social Media Strategy: Developing and implementing a comprehensive social media strategy that aligns with the organization's goals and target audience. Content Creation: Creating engaging and relevant content, including text, images, videos, and other media, to share on social media platforms. Posting and Scheduling: Managing the content calendar and...