IT Assistant

Responsibilities: (Describe the important end results of the job, i.e., what has to be achieved and why. Start with the most important and number each one separately)
- Record and manage all issues in IT Service Management (ITSM).
- Perform 1st level trouble-shooting on desktop and basic systems/network issues.
- Escalate requests/issues to the appropriate resolver group according to SLA
- Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA
- Ensure daily tasks are executed according to SOP (Standard Operation Procedure).
- Any other ad-hoc duties as required or assigned

Requirements: (Indicate the qualifications, education, associated training, background knowledge, skills and attributes to perform the job competently)
- Minimum - Diploma in IT / Computer Engineering - Minimum - 1 year experience in bilingual support for English & Advance Korean in 24by7 call centre / helpdesk environment.
- Willing to perform 12-hour Shift Work
- Be able to perform in a fast paced environment
- Experience on Outlook, Windows OS, MAC, Office 2013 / 2016, VPN, Remote Desktop, Printer support are desired.
- Fast & accurate data entry skills
- Certification in ITIL would be an added advantage
- Immediate available is ideal
- Malaysians preferred due to job location (Johor Bahru)

**Job Types**: Full-time, Contract
Contract length: 24 months

**Salary**: RM3,922.84 - RM6,153.51 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Early shift
- Holidays
- Monday to Friday
- Rotational shift

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)