Voip Technician

6 months ago

Kuala Lumpur, Malaysia Upscale Sdn Bhd Full time

Job Description

**Responsibilities**:

- Deployment, installation, testing and commissioning of systems and parts in customers premises.
- To carry our preventive and corrective maintenance.
- Diagnosing, troubleshooting system & network and solving related hardware or software faults.
- Analyse, follow-up and resolve any support enquiries from customers and vendors.
- Collaborate with the team to identify, troubleshoot and find resolution for technical problems.
- Continuously maintain, improve and share on technical knowledge and explore in new technologies together with the team.
- To provide telephone and remote support.
- To conduct user and technical training, where applicable.
- Able to prioritize and manage few open cases at a time.
- Establish a good working relationship with customers.
- Able to work outside of normal working hours or weekends occasionally to support operations running 24x7.

**Requirements**:

- Mandatory to have own car transport.
- Job scope requires extensive travelling within Malaysia.
- Diploma or University degree in Computer Science, IT or equivalent.
- Strong working and technical knowledge in the telecommunication and computer infrastructure.
- Strong communication skills both written and oral in English or Bahasa Malaysia.
- Great interpersonal, self-motivated and customer-focused with outgoing personality and analytical mind.
- Strong analytical and problem-solving skill.
- Fresh graduates are encouraged to apply.
- Applicants should be Malaysian citizens.

**Job Types**: Full-time, Fresh graduate

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- Do you have own transport?
- VMware experience?

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