Social Media Customer Service

3 weeks ago


Kuala Lumpur, Malaysia KAALI HR SDN. BHD. Full time

**Intake on 2024/2/21**

Job description:

- Understand customer enquiries and ensure they are answered on routed through the appropriate support channel
- Manage customer escalations and endure that these are answered, tracked and escalated as required
- Perform all procedures accurately, including the following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customer are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customer in a friendly and polite manner by following to processes

Requirement:

- Can accept SPM with 3year CS Experience
- Diploma / Degree fresh graduate are welcome
- Must have decent level of English proficiency
- Must be able to read, speak and write in Traditional & Simplified Mandarin

**Job Types**: Full-time, Permanent

**Salary**: RM3,700.00 - RM4,600.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- On call
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Are you able to work in 24/7?

Ability to Commute:

- KL Sentral (required)

Ability to Relocate:

- KL Sentral: Relocate before starting work (required)


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