Telemarketing [al132]

**Responsibilities**:

- Work with team members on the call floor to meet sales and performance goals
- Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes
- Meet or exceed projected weekly and monthly sales goals
- Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy
- Accurately document the customer's personal information including phone number, address and other order information
- Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs
- Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes
- Follow prepared sales script to provide accurate information about a products price, features and benefits

**; Requirements**:
- **Requirements**:

- 1-3 years of previous experience in customer service or telemarketing preferred
- Able to accept constructive criticism and continually improve sales techniques
- Experience handling and processing payment information over the phone is advantageous
- Ability to promote a product or service using persuasive language and techniques
- Fluency in English, Malay and Mandarin is essential, trilingual is preferred
- Excellent communication and interpersonal skills
- Professional experience using online forms to enter payment and personal information
- Speed and accuracy in typing
- Experience in a position where meeting sales goals was important indication of performance