IT Support

**Responsibilities**:

- Setting up, training, troubleshooting, and testing our software, providing expert advice and solutions to customer issues, and ensuring all issues are resolved promptly and to the client's satisfaction.
- Handle problem-solving, troubleshooting, and debugging skills who can quickly and efficiently identify and escalate issues to the appropriate level of support.
- Assist with any other assignment as and when required.
- Conduct testing and deployment of the new system.
- Document and maintain software functionality.
- Responsible for daily tasks and paperwork.
- Maintain standards compliance.
- Software testing and quality assurance.
- Maintain, repair, and upgrade the system including hardware and software.
- Must demonstrate ability to work well independently, as well as within teams as required.
- Assist in other ad-hoc duties as required.

**Qualification**
- Diploma or higher in Computer Science or appropriate field of study.
- At least 1-year hands-on experience with IT
- Fresh Graduate are welcome to apply
- Strong sense of urgency, performance-minded and able to work under time constraints.
- Positive attitude and eager to learn.
- Familiar with system modules study flowchart design and implementation to suit company roadmap.
- Strong troubleshooting skills with experience in using logs.
- Experience in wireless/LAN configuration and installation
- Willing to work on weekends & travel **if required**

**Salary**: RM2,500.00 - RM3,200.00 per month

**Benefits**:

- Cell phone reimbursement
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Perai: Reliably commute or planning to relocate before starting work (required)

Willingness to travel:

- 50% (required)