Llaollao Outlet Manager

3 weeks ago


Kulai, Malaysia Woodpeckers Group Sdn Bhd Full time

Oversee outlet IOI Kulai and Kota Tinggi - Expected Opening November 2023

Training at Selangor for 1-2months (Hostel Provided) before opening.

Part 1 -Primary roles of the job which are measurable and may be used as part of KPIs
- Responsible for Staff Management (Hiring, Training, Scheduling and handling of staff) of assigned Outlets.
- Responsible for all financial issues (Daily Sales Report and Bank In) when respective Managers are not present.
- Stock Management (Ordering and storage management) of assigned outlets when respective Managers are not present.
- Training of Outlet Supervisor, Leader and Service Crew.
- Assisting respective Operation Managers with tasks given.
- Ensure all SOP is executed accurately by Outlet Supervisor, Leader and Service Crew.
- Enforce and uphold Service and Product Quality.
- Reporting of maintenance issue to related personnel.
- To be overseeing 2 to 3 outlets.
- Reporting and following up outlet issues to higher management.

Part 2 - Secondary roles which supports the primary roles above
- Set daily and weekly sales target - also, develop a monthly schedule of public holidays, events and promotions to better prepare your team in generating higher sales.
- Organize outlet timetable, assign staffs to specific duties and daily positions while ensuring that labor cost is within budget.
- Manage staffing issues, including interviews, selections, staff discipline and performance review.
- Maintain a healthy stock inventory level to prevent overstock or stock shortage, and control outlet wastage.
- Manage customer complaints/queries and solve them within given authority.
- Chair weekly outlet meeting to keep everyone motivated and updated on outlet business performance, marketing initiatives, share best practices, and other relevant outlet issues.
- Always be attentive to monitor direct and in-direct competitors, events and happenings of the surroundings. Constant communication with operations executive to develop action plan to improve sales.
- Conduct daily/weekly audit in your outlet to ensure product quality and the brand perception is maintained.
- Ensure that the correct and updated promotional materials are displayed.
- Maintain outlet equipment and report any equipment faulty issues back to HQ.

Pay: RM2,400.00 - RM2,650.00 per month

COVID-19 considerations:

- All staff required to wear face mask all time during working hours.
- Fully vaccinated.

Application Question(s):

- Do you posses own transport?
- Are you will to be train for 1-2 months at Selangor (hostel provided)?

**Experience**:

- Supervising: 2 years (preferred)



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