Manager, Account Management

3 weeks ago

Bangsar South, Malaysia foodpanda Full time

**Company Description**
“To be the most loved everyday food and groceries destination” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
**Job Description** About the Role**:
We're looking for enthusiastic individuals to join our team and provide strategic ideas to help achieve our goals. You will have administrative duties in developing and implementing management strategies. This role will be reporting to the **Lead, Account Management** and will be based in **Bangsar South**.

**Responsibilities**:
Tasked with the care of a portfolio of restaurant partners, you will be expected to:

- Manage and expand relationships with existing restaurants and proactively identify further new business opportunities
- Maintain and grow the revenue of each account
- Be both data-sensitive and sales-minded
- Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards
- Work with internal support functions to ensure that every vendor that goes live on the platform meets quality standards
- Strong knowledge of all aspects of the foodpanda business model and the online food ordering market

**Qualifications**
- 2 - 3 years’ experience within a client management role preferable
- Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising and e-commerce
- E-commerce experience will be highly regarded
- Able to multi-task
- Outstanding knowledge of MS Office
- Good knowledge of CRM software
- Knowledge in Salesforce is a plus
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player with good time-management skills
- Great interpersonal and communication skills
- Enthusiastic and passionate
- A proficient communicator with a consultative sales approach
- Able to write and communicate in English persuasively
- A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn
- Strong analytical skills with good commercial awareness and attention to detail
- Your ambitions to work independently with flexibility as well as your entrepreneurial spirit make you an ideal match for our motivated team
- Ability to speak in other languages a plus

**Additional Information** What We Offer?**

Career Growth - We believe everyone owns their career. In foodpanda, you are supported with the framework and structure to craft your learning experiences. We provide learning opportunities that support your professional and personal aspirations to discover and maybe even rediscover your life’s calling.

Culture - We believe in getting 1% better every day. We do this by constantly looking for ways to enhance our way of doing things. We strive to look beyond the limits of today to set ourselves up to succeed tomorrow. We make bold decisions and learn from our mistakes towards better solutions. We embrace diversity not just because it’s right but also because it makes us stronger.

These values enable us to create a diverse and inclusive workplace culture that allows everyone within the organization to thrive via a creative and dynamic team environment where you are empowered, engaged, and appreciated.

**_ Delivery Hero_**
- Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners_

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