Branch In-charge

As a company whose mission is to be the most progressive and inclusive money transfer business in the world, Ria delivers highly reliable payment services to our customers. With over 400k locations in 165 countries, we have adopted the true identity of what it means to be multicultural and embody the idea of being family, no matter where we are.

**Our Mission**

We open ways for a better everyday life for our customers, our clients, and our employees.

Our friendly retail teams are committed to providing the most trustworthy, easy and pleasant experiences for our customers. Always facing our customers directly, they are the face of our company and one of our most vibrant teams.

At ria we provide our employees with an exciting and challenging opportunity to help us create a world where people are empowered to build the life they dream of, no matter where they are or where they come from. One client, one family, one community at a time.

**Being part of our retail team means that:
- You enjoy working in a customer facing role,
- You are driven by providing excellent customer services,
- You are confident in handling our customer’s money in a fast-paced environment,
- You appreciate diversity and have the necessary skills to communicate effectively when resolving customer concerns,
- You are friendly, collaborative and have a positive attitude.

Your primary mission is the SALE of the products and services offered by stores in accordance with establish target.

As a store in charge, you must assume the normal functions of a cashier in the everyday performance of your work, ensure proper general running of your store, coordinating the work of its team members.

Assessment of the Store In-Charge:
- 70% Sales
- 20% Store Operation 10% Follow-up of Transactions and Customer Service**SALES AND MARKETING: -**
- To build the store forecast for a calendar month/year and/or to achieve the forecast built by the head office sales and marketing team.
- To monitor the daily forecast and to mobilize store team to achieve the sales forecast.
- To carry out continuous monitoring of your main competitors in the area, giving complete and reliable information to head office team on exchange rates, service charges, offers, products, etc.
- To plan and conduct activities within store premises and to conduct marketing at factories, dormitories, customers’ work-station, night market, etc.
- To co-ordinate with store team to conduct monthly meetings and discussions
- To ensure the store has adequate marketing and promotional materials like flyers, buntings, posters, Ria rewards and stationaries required to conduct remittance/money exchange business.
- Be proactive, focusing on attracting customers and ensure to instill the attitude into the team members of the store you are in charge of.

To work with store team to improve the store’s P & L**STORE OPERATIONS:

- **

**(I) CASH MANAGEMENT:

- **
- To monitor and record the cash movement in the store vault/smart safe.
- To ensure all cash movements are properly recorded and balance at all times and at the end of day before closing.
- Contact security Company’s personnel to arrange for transportation of cash whenever necessary.
- To verify the billing invoice issued by security co relating to cash in transit before Accounts Department making payment.
- Ensure any cash in transit and cash in premises always within the Company insurance limit.
- Ensure no cash shortage, excesses or posting errors.
- Submit your daily works report to the Management.

Be responsible in ensuring the Store activities under the Store in
- charge is in compliance with Anti-Money Laundering & Anti
- Terrorism Financing Act 2001, and under Section 3, Bank Negara Malaysia Guidelines.**(II) HUMAN RESOURCE:

- **
- To prepare & Plan monthly duty rooster for your Store staff i.e. scheduling on relief arrangements and rotation.
- To conduct staff recruitment when & where necessary for your Store
- To upkeep & monitor your staff record i.e. Attendance, Medical Leave, Annual Leave
- To conduct periodically performance appraisal due for confirmation, reassignment & promotion as forms provided
- To conduct induction program & on job training for new staff when & where necessary
- To submit forthcoming monthly Staff Scheduling /Duty Roster to Human Resource Dept. (HQ) on or before 30th on the same month.
- To submit monthly overtime report to Human Resource Dept. (HQ) on or before 24th of the following month.

Keep the uniform clean and in good condition and use it during working hours while you are performing your functions.**(III) ADMINISTRATION:

- **
- To upkeep record on the renewal of Premise Business License, Bank Negara License, & Tenancy Agreement.
- Display licenses of BNM, Local Authority, BNM Guidelines and Agong’s, Prime Minister’s, Chief Minister’s Portraits’
- To upkeep on the safety and security of the Store office: - ensuring that the alarm system is tested on weekly basis & a record will