5 Star Hotel Front Office Supervisor
1 month ago
**REQUIREMENTS FOR FRONT OFFICE SUPERVISOR FOR 5 STAR HOTELS IN KUALA LUMPUR**
*Malaysian females or males are encouraged to apply
*Aged below 35 years old
*Fresh graduates from related field of study are encouraged to apply
*Energetic and have excellent customer service skills and able to work in a fast paced environment
*Professional, attentive and detail oriented, ensuring customers have a great
*Have good interpersonal skills, adaptability and conflict-resolution skills for which they are able to resolve any issues that arise to ensure customers leave happy
**RESPONSIBILITIES**
1) To oversee the front desk operations, including guest check-in/check-out, reservations, and inquiries.
2) To handle complex guest inquiries, issues, and emergencies, finding prompt and appropriate solutions while adhering to hotel policies and procedures.
3) To monitor the quality of guest interactions, ensuring that all staff members deliver service that meets or exceeds the hotel's standards.
4) To set the standard for exceptional customer service by resolving guest issues, handling complaints, and ensuring guest satisfaction throughout their stay.
5) To utilize hotel management software and reservation systems to manage guest bookings, track room availability, and facilitate smooth check-in/check-out processes.
6) To monitor the quality of guest interactions, ensuring that all staff members deliver service that meets or exceeds the hotel's standards.
7) Other ad-hoc tasks as required.
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: From RM2,400.00 per month
**Benefits**:
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
- Tips
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Expected Start Date: 08/31/2023
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