Helpdesk Consultant

3 weeks ago

Johor Bahru, Malaysia Agensi Pekerjaan Minde Group Sdn. Bhd. Full time

1. Provide first level contact and convey resolutions to customer issues in person, via phone or electronically. 2. Diagnose and resolve software issues 3. Properly escalate unresolved queries to the next level of support 4. Walk customers through problem solving process and advice user on appropriate action 5. Follow up with customers, provide feedback and see problems through to resolution 6. Ensure proper recording, documentation, and closure 7. Recommended procedure modifications or improvements 8. Research questions using available information resources 9. Follow standard help desk procedures 10. Log all help desk interactions 11. Administer help desk software 12. Identify and escalate situations requiring urgent attention 13. Track and route problems and requests and document resolutions 14. Prepare activity reports 15. Inform management of recurring problems 16. Stay current with system information, changes, and updates
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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