Customer Service Officer

5 days ago


Ipoh, Malaysia Soong Yuan Carrier & Towing Services Sdn Bhd Full time

**Requirements**:

- Minimum Education: Possess at least SPM/ Diploma/ Advanced/ Higher/ Graduate Diploma
- At least 1 Year of working experience in any field. Fresh graduates are encouraged to apply
- Self-driven individual with a positive attitude
- Customer-oriented with good interpersonal and communication skills (oral and written)
- Highly adaptable to a fast-paced and dynamic environment
- Able to work shift hours, including weekends and holidays

**Responsibilities**:

- Possess strong focus on customer experience; deliver high quality standards and service level to serve the customer within the agreed TAT and with the objective of achieving highest level of customer satisfaction.
- Responsible to perform proper escalation including unresolved complaints to respective unit for resolution.
- Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
- You are to participate in customer on-boarding including but not limited to survey calls etc.
- Capture customer feedback and systematically escalate them to respective person-in-charge for review and action.
- Compliant to company’s standard and policies.
- Continuously and proactively improve on product knowledge.
- Maintain confidentiality of all information according to data privacy requirement.
- Undertake other duties and assignments assigned by the management as and when required.

**Benefits**:

- EPF | SOCSO | EIS
- Allowance(s)
- Annual Leave
- Sick & Hospitalization Leave
- Cosy working environment



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