Part Timer

**Job Type: Part-time**

**Duration: 15th August - 18th September 2022**

**Working hours: 9AM - 6PM**

**Rate: RM12/hour**

**Position Summary**:
Responsible for executing the daily assignment to support the day-to-day business operations in the respective outlet within the Park Operations or Commercial Operations. You are expected to provide excellent guest services at the Admission, Attractions, Food & Beverage, Retail and providing back-end support for Events & Entertainment:
**Scope and Responsibilities**:
**Admission**
- Liaison with General Admissions/Guest Services Lead to resolve any issues pertaining to ticketing or entry through turnstile.
- Assists guests at the turnstiles - operating the Disabled Access when necessary and assisting guests with strollers. Liaison with General Admissions/Guest Services Lead to resolve any ticket errors at the turnstiles.
- Processing of Annual Passes Redemptions, Day Tickets and sales at the counter.
- To perform opening and closing routines for the department as defined by the operating procedures, including cashing in and out.
- To act as a VIP host by accompanying the guest for a VIP Expedition Experience in the Park whenever required.
- To assist the Sales Department on road shows at respective areas assigned.
- To perform any related work as deemed necessary or required.

**Education**
- To run the educational program at Mindstorm at the maximum capacity for walk-in guests and bookings received from Education Sales personnel.
- Act as a liaison between teachers and LLM Educational Sales personnel on the reservation/arrangement made.
- To work closely with the Reservation/Hotline Associate for bookings and reservation in order to make the necessary preparation.
- To perform any related work as deemed necessary or required.

**Attractions**
- Operates rides at the maximum capacity while making sure to do it in the safest way possible which also includes in-door attractions.
- Records attraction hourly counts and hourly wait times.
- Follows departmental safety and ride procedures at all times and able to perform basic ride evacuation.
- Helps guests while entering and exiting on/off rides/attractions while assuring guest safety at all times.
- Handle guests’ enquiries.
- Reports any problems, faults, or safety issues to the supervisory team. Is trained in handling hygienic waste using chemicals and equipment provided.
- To perform any related work as deemed necessary or required.

**Events & Entertainment**
- You will be an usher to navigate crowd and to ensure a quick and efficient entry and exit at each City Stage and Castle Stage facilities.
- Interact with the guest by initiating conversation with them.
- Entertains guests and promotes LEGOLAND Malaysia on a daily basis throughout the park and at periodic off
- site special events as a Walking Character.
- Aids in creating an atmosphere of anticipation before each show and acts as a link between cast and audience.
- Encourages participation from and facilitates interaction between audience and cast.
- Provides park information as requested by Guests. Maintains a stock of Park Guides and Show guides.
- Able to handle show sequence and hosting a show from time-to time.
- To perform any related work as deemed necessary or required.

**Food & Beverage**
- Serve and clear Food & Beverage Offerings in an unobtrusive and professional manner.
- Clears trays, plates, cutleries and cups and reset table in a professional manner.
- To up sell the In House product by suggesting it to the guest.
- Responsible to follow the LEGOLAND policies and procedures regarding proper sanitation and cleanliness standards.
- To handle the micros point of sales to ensure the billing is according to the consumption of the guest.
- To handle the float money with care.
- To exchange the small notes of cash before operation start with the cash office.
- Any discrepancy of shortages in float money will be responsible by the assign cashier.
- To review the credit card identity procedure in order to identify originality and to avoid fraud credit card.
- To adhere to the Cash Handling Policy & Procedure.
- To perform any related work as deemed necessary or required.

**Retail**
- Greets and acknowledges each guest. Works to ensure that each guest experience is personalized by assessing and assisting with the needs of each guest.
- Obtains payments by processing cash, checks, sales discounts and credit cards.
- Prices merchandise by stamping, marking and tagging in line with policies and procedures.
- Promotes sales through excellent service, product knowledge and suggestive selling techniques.
- Maintains high standard of store presentation through effective and timely stock replenishment, and adherence to visual merchandising guidelines.
- Ensures store maintenance, safety and security at all times.
- To perform related work as deemed necessary or required.

**Background and Experience**:

- Minimum one (1) year of operations experience in