Recovery Officer

2 months ago

Kuala Lumpur, Malaysia GALA TRACK SDN BHD Full time

Requirements - Minimum SPM. - Good communication skills (BM & English). - Self discipline and Team player. - Must have a valid driving license (for field visit only). - Experience in credit recovery will be an added advantage. Responsibilities - SPM leavers are encouraged to apply. - With or Without Experience, Training Is Provided. - Collect payments from delinquent customers. - Call customers using all approved mode of communications on overdue accounts and amount currently owed. - Ensure all customer information is correct, including phone numbers and addresses. - Set up repayment plans for customers. - Locate and notify customers of delinquent accounts by telephone or personal visits in order to solicit payment. - Advise customers of necessary actions and strategies for debt repayment. - Regular phone calls made to customers to ensure payment is adhered as per schedule. - Meet defined department and company goals and activity metric. - Training will be provided to understand and always abide to the FDP, FSA, IFSA, AMLA and PDPA. - To compile and submit information about challenging accounts to the Unit Manager. Benefits - Monthly Commission - Monthly Incentives - Insurance Coverage - EPF & Socso & EIS - Medical benefits - Yearly Company Trip & Annual Dinner. - Monthly Staff Entertainment
Vision To be recognized as the most efficient debt collection in the market while upholding highest integrity and professionalism, innovation and expertise to deliver best debt collection services to our clients with special attention towards the banking and financing sectors. Mission Our missions is to offer modern and super eminence services to our client. We strongly believe that our task is to appeal to the needs of our Clients by making our services charismatic, industrious technologically advance. We strongly believe that our Clients are to be treated as exclusive and irreplaceable relationships. Our ultimate goal is to form long-term relationships. Goals Improve rate and speed of debt collection and to reduce write-offs. Increase total recovered by optimizing collection activities while determining the ideal contact method and create holistic collection strategies across organization to improve efficiency and maximize the total of collection. Handling issues of non compliance, boost collection and reduce operational.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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