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Outlet Supervisor/assistant Supervisor

4 weeks ago

Bukit Jalil, Malaysia BAWANGCHAJI SDN BHD Full time

Smile, Welcoming and eye contact with customer.
- Responsible to handle all transaction with customers accurately and efficiently.
- Ensure all transactions run smoothly and maximize customer satisfaction. Provide basic customer service with polite manner.
- Greet customer
- Maintain good hygiene, proper grooming and pleasant decorum throughout the day.
- Respond effectively to emergency situations such as power/electrical failure, fire and robbery as and when required.
- Be always ready to provide assistant to customers.
- Perform any other duties in general operational functions and ad-hoc assignments
- Act in accordance to company’s procedure and steps when preparing drinks.
- Deliver high-quality and excellent customer service
- To assist in keeping minimum operating cost by efficient and responsible
- Maintains a clean & organize environment
- Connecting & engaging with customers
- Abide by the operational rules and regulations of the company.
- Must be available to partake in company’s training when necessary.
- Maintain the cleanliness and tidiness of the shop on a regular basis.
- Equip oneself with all the beverage knowledge and able to describe to customer with the relevant information.
- To be fully conversant with monthly/daily sales performance and assist the executive to ensure maximum results for the business is achieved.
- To assist the Executive in ensuring that standards of customer service and gift items productions are consistently high and that the agreed standards are maintained, regularly checked and monitored.
- To ensure all stock & cash/credit card handling procedures are adhered to at all times and any discrepancies identified are fully investigated with appropriate action taken.
- Ensure team members follow company’s SOPs & compliance.
- Assist in marketing & promotion activities.
- Any other ad hoc duties as and when required by Superiors.

**Job Requirement**
- 3 years prior working experience responsible on F&B outlet management is required.
- Able to communicate in Mandarin
- Able to work as a team to achieve outlet target and ensure smooth outlet process.
- Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.
- Basic computer skillset and able to use software such as, Excel, Power Point and etc.

**Benefits**:

- EPF,SOSCO, EIS
- Perfect Attendance Allowance
- Merit Allowance
- Monthly Sales Achievement Incentive (Upon Confirmation)
- Uniforms provided
- Medical benefits
- Career Development Program
- Accommodation provided (T&C Apply)

**Job Types**: Full-time, Permanent

**Salary**: RM2,200.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Bukit Jalil: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- F&B: 2 years (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)