Service Desk Agent

**Key Responsibilities**: - Issue Resolution: Troubleshoot hardware and software problems, identify root causes, and work towards effective solutions. Escalate complex issues to higher-level support as needed. - Ticket Management: Create, document, and manage service desk tickets in a timely and organized manner, ensuring accurate tracking and resolution of...

Key Responsibilities: - Troubleshooting: Provide first-level technical support to end-users, diagnosing and resolving hardware, software, and network-related issues. - Ticket Resolution: Prioritize and manage service tickets, ensuring accurate categorization, tracking, and timely resolution or escalation within defined SLAs. - Customer Service: Deliver...

Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...

First Person to deal with IT related issues - Malaysia - Petaling Jaya, Selangor - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Health insurance- International environment- Job with purpose- Onboarding program**Your skills**: - Fluent Japanese & English - Excellent communication - L1 Remote Support...

First Person to deal with IT related issues - Malaysia - Petaling Jaya, Selangor - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Health insurance- International environment- Job with purpose- Onboarding program**Your skills**: - Fluent Mandarin & English - Excellent communication - L1 Remote Support...

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

Job Requirements and Responsibilities: Acting as a point of contact for technical escalations within the Service Desk Team, working alongside and feeding back resolutions to the team Managing incidents, requests, and problems Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction across all...

**Role: Customer Support-** **Customer Experience Agent** **Role Type: Initial 12 months and Extendable Contract** **Job Location**:First Avenue, Petaling Jaya, Selangor** **Job Description (JD)** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication channels including...

Job Purpose:   The primary purpose of the role is to provide first level support to TD SYNNEX colleagues, assisting in the creation of all types of incidents and service requests, and resolution of more complex and technical incidents and service requests, ensuring customer satisfaction in all steps of the process.  The role will include creating...

The primary purpose of the role is to provide first level support to TD SYNNEX colleagues, assisting in the creation of all types of incidents and service requests, and resolution of more complex and technical incidents and service requests, ensuring customer satisfaction in all steps of the process.  The role will include creating new incidents and...

Handle check-in and check-out. - Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System. - Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms. - Should assist and help when...

Tasks: - Provide remote L1 Support to End Users; - Analyzing problem & putting correct resolution in place; - Troubleshooting and relating resolution procedures to non-technical end - users, - Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle; - Monitoring the correct timelines (SLA) - Providing input toward...

Attends to all incoming calls and route calls appropriately to pertinent individual. - Sorts all incoming mails/courier service and ensure distribution is made to the right recipient - Handle walk-in at reception counter, welcoming visitors with greetings, clear direction and address them appropriately. - Set up meeting rooms for all meetings and assist in...

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

Job Purpose: The primary purpose of the role is to provide first level support to TD SYNNEX colleagues, assisting in the creation of all types of incidents and service requests, and resolution of more complex and technical incidents and service requests, ensuring customer satisfaction in all steps of the process. The role will include creating new incidents...

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

Provide friendly and courteous reception, mail and information, cashiering, guest relations and business center service at the Front Desk. Attends to guest needs and complaints effectively. Ensures smooth operations and maintaining the established code of standards, efficiency and professionalism set by Management. Provide Management with timely feedback and...

**Customer Support - Customer Experience Agent** **Responsibility**: Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner. Gather feedback from drivers and passengers,...

**Responsibilities**: - Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion. (50%) - Resolves the majority of incidents and service requests using existing knowledge base documentation...

**Job Purpose**: **Responsibilities**: - Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion. (50%) - Resolves the majority of incidents and service requests using existing knowledge base...