Assistant Cafe Manager
6 months ago
Ensure that the Quality System continues to operation in line with:
- i. the specified policies and procedures.
ii. the requirements of ISO.
- Responsible for initiating improvements in the Quality System, making proper recommendation, follow-up, and taking necessary action(s).
- Review and continuously improve on existing BFC system and procedures.
- Keep HQ departments, sites and branches abreast on all BFC policies and procedures implemented / updated / executed.
- Develops and fosters good working relationships with key internal and external contacts.
- Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
- Maintains consistency in quality of service and cleanliness of floor section.
- Present accurate final bill to guest and process payment.
- Ensuring that floor area is clean and well-maintained including table arrangements are in order.
- Responsible for daily collections report are accurate and submitted on time.
- Responsible to set up and/or restock product displays.
- Responsible in maintaining the highest quality and consistent service standards.
- Greeting all customers with fast, friendly, personalized service and develops rapport with customers by learning their names, favorite drink and food items.
- Obtains customer feedback during operations to ensure satisfaction.
- Handles minor complaints and reports them to the Café Manager or Executive Director for proper action.
- Ensures co-operation and smooth communication between staff in section(s) appointed and other departments.
- Ensures that all materials, equipment and utensils are properly used and regularly cleaned, in order to prolong usage.
- Attend training as and when required by the Management and to train new recruits and/or baristas.
- Performs all other scope of works and / or responsibilities which can vary, time-to-time, as instructed by the Management.
- In all circumstances, as a team member of the Company, you shall be required to assist in any Company event and activity that is held.
**Salary**: From RM3,500.00 per month
**Benefits**:
- Meal allowance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- Overtime pay
- Yearly bonus
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