Support Specialist Lims

2 months ago

Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

**Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey.**

Join our Digital Laboratory Product Team and shape the future of digitalization in Research and Development (R&D).

**Responsibilities and Key Outcome**
- You will be part of different DevOps teams that develop Laboratory Data Management Systems (LIMS) solutions for chemists and biologists in R&D and in close interaction with external suppliers
- You provide support diagnosis and fixes via telephone and on-line remote access to LIMS systems as required as well as product training classes

**Requirements**:
Education
- Degree in Computer Science / Computer Engineering / Information Technology, or related discipline

Work
- At least 3 years of practical experience in the support of IT systems in the laboratory area; LIMS system in particular. Experience with other laboratory system(s) is a plus

Technical and Professional knowledge (mandatory)
- You have experience in support of LIMS system, and its implementation or upgrade project. Experience in LabVantage LIMS is preferred, but other LIMS background would qualify as well
- You have experience in supporting laboratory instrument interface for simple and complex instruments (e.g. CDS systems)
- You should be able to gather requirements from different lab owners and able to connect it to functionality of LabVantage LIMS
- You should be able to offer modifications to the technical configuration and business process in order to achieve desired outcome of project/customer requirements
- You have experience in Labeling and Reporting Tools (Preferably Jasper Report)
- You have experience in SQL/Oracle database (Queries, Procedures, Triggers, View creation, etc)
- You have a good understanding of common Ticketing tools (e.g. JIRA, ServiceNow) and ITIL support process such as Request Fulfilment, Incident Management, Problem Management and Change Management
- You proactively solve issues which are logged in the ticketing tool
- You can assimilate and analyze information and provide solutions to a diverse range of queries
- You are available during Weekend Patch activity, on demand
- You document the issue and keep knowledge base updated
- You value user satisfaction driven by excellent user experience
- You feel comfortable talking to end users and empathizing with their needs
- You have a growth mindset with a curiosity to learn and improve to foster a positive and energized culture
- You are a team player with collaborative mindset, willing share knowledge across the team
- You thrive working as part of a remote and global team
- Your English communication skills, both spoken and written are very good

Additional skills (nice to have)
- Good command of German language (written and spoken)
- Experience with Wordpress in an administrative capacity
- Familiarity with Webtrends, PowerBI and PowerApps
- Good command of German language (written and spoken)
- Experience with Wordpress in an administrative capacity
- Familiarity with Webtrends, PowerBI and PowerApps
- Knowledge in the support of Microsoft and Linux OS client and server systems.
- Knowledge in system interface with ERP systems such as SAP
- Experience in managing end to end project delivery
- Experience in process mapping, gap analysis and driving improvements
- Knowledge of working in regulated environments (e.g., GLP, GMP, ISO)

**As one of the world’s largest chemical companies, BASF is on a mission to create chemistry with a sustainable future. The Digital Hub Kuala Lumpur, alongside four other Digital Hubs across the globe, are part of the Global Digital Services team, which is the technology powerhouse driving our vision. As an integrated hub focused on digital growth and innovative business solutions, you will find many opportunities to create an impact here.**

**Whether you want to streamline processes with robotics automation, deep-dive into emerging technologies, or help tell the story of BASF - we have you covered. By investing in best-in-class tools and encouraging cross-functional collaboration, we empower our people to be curious and pursue any area of the business that interests them. The bottom line? We want you to bring your differences and spark positive evolutions in BASF.**

**Further information **BASF Digital Hub Kuala Lumpur

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