Housekeeping Attendant

3 months ago


Kota Tinggi, Malaysia Hard Rock Hotel Desaru Full time

Clean rooms according to assignment sheet priority; update assignment sheet during shift.
- Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
- Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
- Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
- Clean guest rooms, including beds, furniture, floors, fixtures, closets, and bathroom, according to room cleaning sequence.
- Deep clean guest rooms according to schedule.
- Remove In Room Dining trays/tables from guest rooms and corridors.
- Ensure all equipment in guest room is in working order and all amenities are free of damage,
- Deliver and remove cribs and rollaway beds.
- Perform additional duties as requested by department managers and supervisors.
- Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
- Coordinate operations with other departments, as needed.
- Present a professional image to employees, guests, clients, owners, and investors.
- Review and develop guest history records to enhance personalized service for repeat guests.
- Maintain confidentiality of guest, employee, and company information.
- Unload and store all unused items from caddies/carts, and store caddies/carts correctly.
- Maintain positive and professional communication with all staff.
- Provide recognition to others, including co-workers, supervisors, managers, and directors.
- Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
- Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
- Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.

Ability to commute/relocate:

- Kota Tinggi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Housekeeping: 1 year (required)


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