Native Taiwanese

**Responsibilities**:

- Ensure all communication is handled professionally and promptly but with a human touch across all channels
- Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand
- Meet targets and requirements set by the client and management.
- Appropriate knowledge and information shared by the client and management team.
- Take the extra mile to engage with consumers

**Skills**:

- Advanced English level (B2) both written and spoken
- Excellent communication skills both written and spoken
- Ideally customer service/ contact centre experience of at least 1 year, min fresh graduate with good customer service acumen.
- Track record of achieving targets
- Problem-solving oriented
- Consumer-oriented mindset
- Great interpersonal skills
- Technology adept
- Familiarity with CRM systems (optional)
- Basic IT skills, including using multiple operating systems
- Research skills
- Detail-oriented
- Ability to work well in a team as well as on your own

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM6,000.00 - RM8,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Signing bonus

Ability to commute/relocate:

- Taiping: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Any: 1 year (preferred)

**Language**:

- Mandarin (required)
- Taiwanese (Minnan) (required)
- English (required)

Willingness to travel:

- 100% (required)

Expected Start Date: 08/21/2023