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Beauty Outlet Manager
3 weeks ago
As a Beauty Outlet Manager, you will be responsible for overseeing all operational matters in the beauty outlet, leading the branch staff in achieving monthly sales targets, and ensuring compliance with standard operating procedures (SOPs) at all times. Your role will involve building and maintaining a strong client base by establishing rapport with customers and ensuring their satisfaction. Additionally, you will provide assistance and consultation for facial treatments and products as needed.
**Main Duties**:
To manage all operational matters in the beauty outlet.
To lead the branch outlet staff in achieving sales target every month.
Assist in preparing and maintaining standard operating procedure. (SOPs) of outlet to ensure SOPs is duly complied at all times in the outlet.
Keep a strong client base by building good rapport with them and ensure customer satisfaction from time to time.
Provide & assist facial treatment and product consultation when needed.
Keep updated records of sales (e.g. daily, monthly and quarterly)
Monitoring outlet expenses and ensure outlet expenses are within the desired range in the month.
Assisting the branch in achieving branch sales target for the month
Monitor all beautician’s performance in the outlet and ensure SOP and instructions are followed in line with branch target and goal.
Assisting in providing suggestions in marketing plans, operational plans for the betterment in the branch outlet to the upper management.
Generate report and report to HQ on a weekly basis, provide and present insights of issues faced, customers, sales, effectiveness of marketing plan.
Provide newly hired beauticians training on product consultations and facial treatment.
**Requirements**:
Having managerial level experience is an added advantage
Having SKM2 & 3 and beauty related cert has an added advantage.
Having knowledge on skin care.
Must be detail-oriented, meticulous and efficient on the task given.
Excellent interpersonal & communication skill with excellent written & spoken Chinese and English.
Strong communication skills to all levels, to Upper Management (HQ), beauty therapist consultant, customers.
Good leadership skill to motivate branch outlet staff.
Positive
**主要职责:**
管理美容门店的所有运营事务。
带领门店员工实现每月销售目标。
协助制定并维护门店的标准操作程序(SOP),确保门店始终符合SOP要求。
与客户建立良好的关系,保持强大的客户基础,并时刻确保客户满意度。
在需要时提供和协助面部护理和产品咨询。
记录销售数据(例如日销售、月销售和季度销售)。
监控门店开支,确保门店开支在预期范围内。
协助门店实现每月销售目标。
监督门店所有美容师的绩效,并确保遵守SOP和指示,以达到门店的目标和目标。
协助向上级管理层提供市场营销计划和运营计划的建议,以改善门店运营。
每周生成报告并向总部汇报,提供和展示所面临问题、客户、销售情况以及市场营销计划的有效性的见解。
对新招聘的美容师进行产品咨询和面部护理的培训。
**Job Type**: Permanent
**Salary**: RM3,800.00 - RM8,500.00 per month
**Benefits**:
- Professional development
Schedule:
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- Yearly bonus
**Education**:
- STM/STPM (preferred)
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