Housekeeping Supervisor

8 months ago


Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full time

Supervise and coordinate the activities of housekeeping staff, including room attendants, housekeeping aides, and laundry personnel.
- Assign duties and responsibilities to housekeeping team members, ensuring tasks are completed efficiently and effectively.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and adherence to brand standards.
- Train and mentor housekeeping staff on cleaning procedures, safety protocols, and guest service standards.
- Monitor inventory levels of cleaning supplies and linens, coordinating orders and deliveries as needed.
- Handle guest requests and concerns in a timely and professional manner, striving to exceed guest expectations.
- Maintain cleanliness and organization in housekeeping storage areas, equipment rooms, and workspaces.
- Implement and enforce safety procedures and protocols to ensure a safe working environment for housekeeping staff.
- Assist in the development and implementation of housekeeping policies, procedures, and training programs.
- Collaborate with other departments, such as front office and maintenance, to ensure seamless operations and guest satisfaction.

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus



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