Global Training Operations Consultant

2 weeks ago


Johor Bahru, Malaysia Smiths Group Full time

Location: Asia Pacific, Malaysia, Johor Bahru- Ref: DETECTIONAPAC01145- Division: Smiths Detection- Job Function: After Sales Service Repair**Job Description**:
A critical position in the Global Training Department’s ability to deliver a successful service, the incumbent will collaborate with a complex breadth of global stakeholders internally and will have regular contact with our customers. The role holder will be an important point of contact, responsible for facilitating training delivery across the globe.

The Global Training Operations Consultant is expected to play an active role in the Global Training Operations Pillar, assisting Operations management as needed and will be responsible for mentoring our team of Global Operations Specialists advocating for best practices, and seeking continuous improvement.

Duties & Responsibilities
- Schedule’s instructor led courses for both internal and external customers
- Attend opportunity kick-off meetings, collect tender/RFP requirements communicating needs to the department
- Acts as the Training Operations pillar point of contact for the Digital Training pillar, supporting the maintenance of the Learning Management System (LMS).
- Support in the creation and maintenance of all Training Policies
- Manages learner profiles, course enrollments, grades, and certificates within the LMS
- Enrolls learners for instructor-led training (ILT) and web-based training (WBT) courses
- Ensures all financial and scheduling-related documentation associated with customer training is in order, including but not limited to: Sales order and accompanying purchase order, credit card form, or contract; equipment status; training address
- Complies with all applicable global and regional export control and security regulations
- Monitor’s training sales reports for accuracy and reports any errors to appropriate personnel
- Maintains service orders and notifications, and reports associated with them
- Supports the creation and processing of all department vendor and intercompany purchase requisitions and orders
- Plays an active role in the proper maintenance of all training records
- Acts as a mentor for Global Training Operations Specialists
- Serves as a point of contact for complex training queries and non-standard requests. Provide guidance and support to the Global Operations Team
- Champion the information flow for process improvement and quality information, oversee the creation of process maps and other pertinent aids to define new or existing processes and policies
- Represents the department in meetings with various internal and external stakeholders

The Individual
- Experience of undertaking costing and scheduling activities in a commercial environment
- Experience of working with business operations software such as SAP
- Experience of working with learning management systems
- Experience of working within a training organisation
- Experience of articulating complex information to a range of stakeholders
- Ability to handle stressful situations and adapt to changing priorities
- Excellent critical thinking and problem-solving skills
- The ability and motivation to persistently pursue and achieve effective results which drive the business forward
- The ability to effectively influence the performance of people by being a role model to others, showing a willingness to coach others for success.
- The ability to make effective, timely decisions in a complex, global market by sourcing and analysing complex information
- The ability to engage, challenge and work effectively with others
- The ability to build an effective network of relationships both internally and externally, understanding customers’ needs
- Willing and able to identify and support change and continuous improvement in own and wider business environment



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